Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Certification
Timeline
Hajira Santos

Hajira Santos

Okehampton,Devon

Summary

Enthusiastic Postgraduate Environment, Sustainability and Education student, hold a BSc in Geology, seeking position. Demonstrates understanding of team leadership, planning and organisational skills. Dedicated to delivering highest quality work for clients through creative problem solving and innovative solutions.

Eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Overview

15
15
years of professional experience
1
1
Certificate
54
54
years of post-secondary education

Work history

Ward clerk

Royal Devon and Exeter NHS Foundation Trust
Exeter, Devon
10.2023 - Current
  • Confidently liaised with multidisciplinary team of 3 across 3 departments to deliver comprehensive service to 48 service users.
  • Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
  • Ensured administration processes met needs of all service users on AMU wards.
  • Accurately recorded up to 179 admissions, transfers and discharges daily using Patient Admission System (PAS).

Senior Support Worker, Healthcare Assistant

Newcross Healthcare,
Okehampton, DEV
04.2022 - 09.2023
  • Provided personalized care and 1-1 support to vulnerable individuals, helping them retain maximum independence.
  • Used communication and interpersonal skills to engage and interact with individuals in need.
  • Administered medication according to MAR sheet and recordkeeping.
  • Monitored and documented client behaviors, activities and development, aiding appropriate care plan management.
  • Improved health outcomes by delivering consistent care in collaboration with nursing team.

Care Assistant

Avens Care Home
Tavistock, Devon
08.2020 - 02.2022
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Organized activities and exercises to promote physical and mental well-being.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

Customer Sales Assistant

Self Employed
Lisbon, Portugal
12.2018 - 06.2020
  • Interacted and engaged with customers, either on phone or in person providing guidance and expert advice to influence purchase decisions.
  • Wrote business correspondence and technical letters.
  • Compiled various reports relating to budgets, expenses and payroll for review.
  • Liaised with clients to create and implement high level sustainability strategies in line with company targets.
  • Kept well-organised files and records of business activity and computer databases up to date .
  • Scheduled appointments and events.

Library Assistant

Faculty of Science University of Lisbon
Lisbon, Portugal
11.2016 - 09.2018
  • Catalogued 500 new books arrivals to streamline process.
  • Maintaining daily inventory of borrowed and returned books to avoid losses and delays.
  • Registered and maintained customer information on database to update profiles.
  • Helped customers to successfully use library computers and equipment.
  • Answered phone calls and jotted messages for librarian.

Healthcare Assistant

Safe Care Apoio Domiciliario
Setúbal, Portugal
06.2018 - 09.2018
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Monitored 2 patients conditions closely and escalated concerns to senior staff.
  • Provided compassionate personal care for 1 elderly patient, offering support with washing, dressing and toileting.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.

Customer Service Assistant

Rino Tanques
Maputo, Mozambique
08.2008 - 11.2011
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts for over 100 customers per day.
  • Received and processed product returns.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Collaborated with sales managers to meet target quotas.

Education

Master of Science - Environment, Sustainability and Education

University of Évora, Évora, Portugal
  • Achieve the capacity for reflection on some problems in the contemporary world linked to the environmental theme,
  • Promote the adaptation to new situations, namely those arising from paradigm changes like climate chnage,
  • Contribute to the development of new sensitivities and new lifestyles,
  • Enhance the use of interdisciplinary research methodologies,
  • Promote the acquisition educator skills in the field of Sustainability.

Bachelor of Science - Geology and Geological Resources

Faculty of Science University of Lisbon, Lisbon, Portugal
07.2022
  • Understand the challenges posed by Sustainable Development models and the projections of the effects associated with Climate Change (geological resources and natural hazards).
  • Fieldwork experience in the use of modern approaches to process data of a spatial nature at different scales and the use of programming languages.
  • Managed software MOVE to integrate and interpreting data, cross-section construction, 3D model building, kinematic restoration and validation, geomechanical modelling, fracture modelling, fault response modelling, and fault and stress analysis.
  • Communicate and value the role of Geology and geologists in modern society.
  • Understand Earth observation and monitoring technologies and methodologies.
  • Organize, manage and analyze large volumes of data (multivariate and time series).

Certificate of Higher Education - University Volunteer Training

Faculty of Letters of the University of Lisbon, Lisbon, Portugal
11.2015

Work with WACT Institution

Support children's

Rules and duties of volunteering

Awarded Portfolio

Skills

  • Written Communication Skills
  • General sales administration
  • Strategic Plans
  • Team Leadership
  • Monitoring
  • Progress Reports
  • Sustainability
  • Good attention to detail
  • Project Management
  • Risk Analysis
  • Reporting Familiarity
  • Field Operations
  • Stakeholder Management
  • Performance Improvement
  • Planning and Organization
  • Business Development Expertise

Additional Information

  • Good adaptability in cultural environments
  • Good Communication skill
  • Ability to multitask
  • Analytical and problem-solving skills

Languages

Portuguese
Native language
English
Advanced
C1
Portuguese
Native

Certification

  • Level 3 Diploma in Business Administration Training - UK Professional Development Academy
  • Level 3 Leadership and Management Diploma Training- Learning Curve
  • Microsoft IT Engineer (Dynamics 365)

Microsoft Security, Compliance and Identity Fundamentals

Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft Dynamics 365 Business Central Functional Consultant

Timeline

Ward clerk - Royal Devon and Exeter NHS Foundation Trust
10.2023 - Current
Senior Support Worker, Healthcare Assistant - Newcross Healthcare,
04.2022 - 09.2023
Care Assistant - Avens Care Home
08.2020 - 02.2022
Customer Sales Assistant - Self Employed
12.2018 - 06.2020
Healthcare Assistant - Safe Care Apoio Domiciliario
06.2018 - 09.2018
Library Assistant - Faculty of Science University of Lisbon
11.2016 - 09.2018
Customer Service Assistant - Rino Tanques
08.2008 - 11.2011
University of Évora - Master of Science, Environment, Sustainability and Education
Faculty of Science University of Lisbon - Bachelor of Science, Geology and Geological Resources
Faculty of Letters of the University of Lisbon - Certificate of Higher Education, University Volunteer Training

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Hajira Santos