HAJAR EL HOUNAINI
Summary
Results-driven graduate in Logistics and Supply Chain Management, with hands-on experience in supply chain operations, business development, and data analytics through internships and part-time roles. Proficient in inventory control, procurement, and warehouse operations, with a strong foundation in process optimization, KPI tracking, and ERP systems. Skilled in client relationship management (CRM tools like Salesforce), strategic planning, and risk assessment, contributing to efficient logistics and operational performance. Experienced in collaborating with cross-functional teams and engaging stakeholders to streamline workflows. Adept in Microsoft Excel, PowerPoint, and data-driven decision-making. Committed to applying analytical insights and leadership capabilities to drive business efficiency and market growth.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Imperial Treasure, Chinese Fine Dining Restaurant
London
2024.10 - Current
- Managed reservations efficiently, optimized seating arrangements, and coordinated guest flow to enhance operational efficiency.
- Communicated effectively with customers, handled inquiries, and provided exceptional guest service to maintain high satisfaction levels.
- Resolved customer complaints and challenging situations professionally to ensure a smooth dining experience.
- Coordinated with front-of-house and back-of-house teams to streamline service operations and enhance workflow.
- Handled administrative tasks, including answering calls, managing emails, and processing payments.
- Assisted with scheduling and staff coordination to improve workforce efficiency.
- Maintained detailed records and reports for bookings, cancellations, and customer preferences to track trends and optimize guest experiences.
- Ensured brand standards were upheld while maintaining a professional and adaptable approach in a fast-paced environment.
Warehouse & Inventory Coordinator
LA VOIE EXPRESS
CASABLANCA
2023.05 - 2023.11
- Managed inventory systems, ensuring accurate data input and real-time stock updates
- Coordinated purchase orders and delivery notes for efficient operations
- Coordinated drivers and logistics teams for timely goods dispatch and receipt
- Streamlined supply chain processes to improve operational efficiency and minimise delays
- Executed regular inventory assessments to detect errors and streamline stock processes
- Coordinated with suppliers and vendors ensuring order tracking and delivery resolution
- Upheld warehouse safety and quality control standards
Logistics intern
La Voie Express
Casablanca
2023.01 - 2023.04
- Entered and verified data on SI SPEED platform, ensuring accuracy and timely completion
- Coordinated daily logistics operations, ensuring efficient goods receipt, order preparation and dispatch
- Monitored stock levels to maintain optimal inventory and streamline operational performance
- Performed comprehensive analysis of warehouse logistics processes
- Participated in team meetings, contributing valuable insights into logistics operations.
- Assisted senior staff in planning and scheduling delivery routes for optimal resource utilisation.
Logistics/ Transport Trainee
Menara Prefa
Marrakech
2022.06 - 2022.07
- Carried out inventory checks ensuring accurate stock levels
- Coordinated purchase orders and dispatch requests for suppliers and clients
- Organised and maintained logistics documentation and invoices for streamlined operations
- Optimised time management to consistently achieve deadlines
Insurance Administration intern
AXA Insurance
Casablanca
2021.07 - 2021.08
- Managed insurance case files and documentation, ensuring accurate data entry and timely processing.
- Assisted in motor insurance contract processing, supporting customer service operations.
- Registered new insurance cases, verifying details and ensuring compliance with company policies.
- Completed motor insurance contracts, coordinating with clients to gather necessary information.
- Organized and maintained filing and archiving systems to streamline document retrieval.
Education
MASTER'S DEGREE OF LOGISTICS MANAGEMENT -
ENCG
Marrakech 2018.09 - 2023.07
MASTER'S DEGREE OF INTERNATIONAL BUSINESS MANAGEMENT -
Northumbria University
London 2024.01 - 2025.01
Skills
- Supply Chain & Logistics Management – Inventory control, warehouse operations, procurement
- Business Development & Market Expansion – Client acquisition, relationship management
- Data Analytics & Process Optimization – KPI tracking, forecasting, ERP systems
- Operations & Workflow Efficiency – Process automation, lean management, logistics coordination
- Customer Relationship Management (CRM) – Salesforce, negotiation, B2B/B2C sales
- Microsoft Office & ERP Software – Advanced Excel, Power Point, SPSS
- Problem Solving & Decision Making – Risk assessment, strategic planning, crisis management
- Team Leadership & Communication – Cross-functional collaboration, stakeholder engagement
- Team Leadership & Project Management
- Problem Solving & Strategic Decision Making
Languages
English
Advanced
French
Upper intermediate
Arabic
Native
Timeline
Receptionist
Imperial Treasure, Chinese Fine Dining Restaurant
2024.10 - Current
MASTER'S DEGREE OF INTERNATIONAL BUSINESS MANAGEMENT -
Northumbria University
2024.01 - 2025.01
Warehouse & Inventory Coordinator
LA VOIE EXPRESS
2023.05 - 2023.11
Logistics intern
La Voie Express
2023.01 - 2023.04
Logistics/ Transport Trainee
Menara Prefa
2022.06 - 2022.07
Insurance Administration intern
AXA Insurance
2021.07 - 2021.08
MASTER'S DEGREE OF LOGISTICS MANAGEMENT -
ENCG
2018.09 - 2023.07