Hajar El Harrass

• Providing administration support for financial controller and financial director.
• Running spend reports, tracking daily revenue and investigating banking variances.
• Inputting and retrieving financial entries from the SAP database accurately and promptly.
• Raising and good receipting purchase orders via web3.
• Managing purchase ledger responsibilities including administrating and coding invoices.
• Ensuring accurate period-end accounting, balance sheet and accruals.
• Bacs posting and clearing.

• Handled complaints, settled disputes and resolved customer conflicts.
• Partnered with front-of-house manager to identify new ways to improve customer experience and increase hotel GRI.
• Developed series of guest relation initiatives that resulted in dramatic increase in return guests.
• Perform front desk cashiering duties.
• Processing cash, card payments and refunds through Opera PMS.
• Maximised hotel revenue, utilising Opera PMS to control daily room inventory.

Key Achievements:

• Nominated front-of-house team member of year across business, as someone who truly gives genuine hospitality to guests and helps support company vision.

• Creating charts, tables and graphs based on financial data.
• Analysing financial reports, including data on income and expenditure and market performance.
• Provided administrative support to risk analysts to forecast investment planning.