HAJAR BENSOUDA
Dumbarton
Summary
Proactive and driven professional with strong organizational and problem-solving skills, complemented by effective communication and time management abilities. Proven track record in coordinating projects and streamlining processes. Keen to contribute to operational efficiency and productivity improvements.
Overview
12
12
years of professional experience
Work History
Operation coordinator
COSSETTE
Montreal
01.2024 - 08.2024
- Support the operations team to log the timesheet of the employees
- Data entry in 'Deltek Maconomy' and 'Chronos'
- Collaborate with talent and billing advisors
- Monitor deadlines, maintain schedules, and follow up on pending matters
- Create talent occupation reports (hours not submitted, billable time, internal time, finances/admin)
- Support the operations team in managing project expense accounts
- Support new hires during the onboarding process
- Other administrative tasks.
Administrative assistant
DELTA PAP
Casablanca
01.2021 - 01.2022
- Greet clients and visitors with a positive, helpful attitude
- Assisting clients in finding their way around the office
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks
- Check stock status, assess supply needs and define orders to be placed
- Answering phones in a professional manner and routing calls as necessary
- Sorting and distributing mail
- Provide excellent Customer service
- Scheduling appointments.
Customer Service Consultant
AETNA GLOBAL BENEFITS
Dubai
01.2016 - 01.2020
- Examine claims records and forms to determine whether the patient meet the criteria for coverage under specific plans or policies
- Communicating with the members/health care providers to answer questions about their claim’s status or handling reimbursement issues
- Claims translation from French and Arabic to English and vice versa
- Complete logs, reports, forms, and records to properly document medical claims
- Coordinate with international healthcare providers to place the Guarantee of payment and confirm the member’s benefits
- Share with the member the denial letter and place a call to clarify and explain the denial reason
- Handle the complaints within the scope of the role and liaise with another department where hand-off is required
- Ensure all claims information remains confidential.
Customer Service Representative
Genpact
Dubai
01.2013 - 01.2016
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Keep records of all conversations in the database comprehensively
- Meet personal/team qualitative and quantitative targets
- Handling Emergency cases and contacting members and concerned departments when needed.
Education
Diploma in Commerce and Marketing -
ATC
Communication Skills Courses - undefined
Rekru’t Academy
Diploma in Customs Declarant - undefined
Institute of Customs Declarants
Baccalaureate Level in Literature - undefined
Zyriab High School
Skills
- Microsoft Office
- Customer relationship building
- Operational support
- Outstanding customer service
- Email inbox management
- Administrative support
- Attention to Detail
- Data Entry
- Autonomous
- Administrative skills
- Organisational skills
- Bilingual customer support
- Excellent communication
Languages
Arabic
Native
French
Fluent
English
Advanced
Personal Information
Title: Operation coordinator
Timeline
Operation coordinator
COSSETTE
01.2024 - 08.2024
Administrative assistant
DELTA PAP
01.2021 - 01.2022
Customer Service Consultant
AETNA GLOBAL BENEFITS
01.2016 - 01.2020
Customer Service Representative
Genpact
01.2013 - 01.2016
Communication Skills Courses - undefined
Rekru’t Academy
Diploma in Customs Declarant - undefined
Institute of Customs Declarants
Baccalaureate Level in Literature - undefined
Zyriab High School
Diploma in Commerce and Marketing -
ATC
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