Hailey Ward

Artisan Landscapes are an award winning garden design and landscape construction company based in Bristol. As office manager my role and responsibilities included:

• First point of contact for all new clients and enquiries
• Qualifying leads which included discussing the clients brief, investment level, scope of work and time frames
• Scheduling consultations with clients and the design team
• Diary management and scheduling for the managing director and design team
• Invoicing and expense filing
• Any office administration to assist the team in effective working

Affinity Care is a healthcare recruitment provider specialising in temporary, permanent, and urgent healthcare support for care homes in the South West. While employed as a full-time care planner my responsibilities were:

• Member utilisation targets are achieved
• Effective shift rostering including planning resulting in all clients having suitably allocated carers
• Forming strong relationships with the Carers
• Maintaining a personal relationship with the recruited staff and the care homes
• Inducting and onboarding new staff members
• Assisting our care team in planning their logistics and schedule
• Keeping detailed, accurate records for well-maintained care continuity between support staff
• Coordinating shifts and managing urgent staffing requirements
• Providing support and compassionate care to help our staff help individuals achieve their full potential

Lido Bristol is a historic spa, wellness centre and restaurant. As spa receptionist, customer services and booking agent my duties included:

• Greeting customers on arrival and introducing them to the facilities which included a tour
• Making customer reservations for the spa, treatments and restaurants via live chat, phone and email
• Office administrative to support the company and wider team
• Managing the team rota and assigning staff shifts. This included masseuse's, restaurant and spa staff
• Addressing customer queries and complaints. These would range from pricing, service and procedure