Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
References
Timeline
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HAIDER HUSSAIN

Summary

Business Management with Economics graduate with a strong foundation in customer service, sales, and conflict resolution. I supported the NHS during the COVID-19 pandemic, handling sensitive situations with professionalism, empathy, and efficiency. Gained commercial experience as a Sales Representative in the marketing services sector, where I successfully engaged clients and promoted tailored business solutions. Certified in Customer Service and trained in Conflict Resolution, with a proven ability to build relationships, manage challenging interactions, and deliver results in fast-paced, customer-focused environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Consultant

Consultmates
09.2024 - Current
  • Responsible for achieving 90% of a daily cold-call quota of 100 calls by consistently presenting myself in a polished and professional manner. This approach ensures a positive first impression and fosters a pleasant sales experience throughout the customer journey.
  • Assisted customer service department with tier 1 complaints and disputes with a 100% settle score.
  • Supported the customer service department by effectively managing tier 1 complaints and disputes, achieving a 100% resolution rate.
  • Consistently met 100% of deadlines by demonstrating flexibility and working additional hours, while maintaining an excellent satisfaction rate with team leaders.
  • Facilitated clear and effective communication with all stakeholders, including customers, directors, and other key personnel.

NHS Customer Support Agent

MBA GROUP
02.2020 - 09.2021
  • Managed a high volume of both inbound and outbound calls, averaging 70 calls per day, ensuring timely and accurate information delivery to individuals affected by Covid-19.
  • Systematically collected and documented crucial data related to Covid-19 cases, supporting healthcare professionals and authorities with accurate information.
  • Fostered interdepartmental collaboration, promoting effective communication and teamwork to deliver a unified approach to Covid-19 support.
  • Maintained a high standard of professionalism, empathy, and confidentiality, resulting in 90% overall satisfaction ratings from callers and colleagues, enhancing the quality of service provided.

Education

BSC - Business Management with Economics

University of Brighton

Skills

  • Customer focus
  • Conflict resolution
  • Effective communication
  • Adaptability
  • Problem solving
  • Safety awareness
  • Technical proficiency
  • Microsoft Office expertise
  • Cold calling
  • Team collaboration
  • Sales strategies
  • Web design

Affiliations

  • Crypto and forex trading: independently engaged in cryptocurrency and foreign exchange trading, developing skills in market analysis, risk management, and strategic decision-making
  • AI utilization in marketing: exploring and applying AI tools to support digital marketing efforts, including content creation, campaign optimization, and customer engagement strategies.

Certification

  • Customer service
  • Conflict resolution
  • IT Level Pass 3

References

References available upon request.

Timeline

Sales Consultant

Consultmates
09.2024 - Current

NHS Customer Support Agent

MBA GROUP
02.2020 - 09.2021

BSC - Business Management with Economics

University of Brighton

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HAIDER HUSSAIN