Hafsah Sharif

• Handled a large volume of complex client enquiries, gathering accurate information and identifying inconsistencies or red flags in case details.
• Used multiple systems (CRM, Proclaim, internal databases) to cross-check client statements, update records, and ensure data integrity.
• Produced and analysed performance and case-tracking reports, identifying unusual trends or anomalies requiring escalation.
• Investigated client issues by reviewing case histories, documentation, and correspondence to establish facts and resolve disputes.
• Maintained strict compliance with data protection, confidentiality standards, and internal policies.
• Trained new staff on accuracy standards, correct record-keeping, and risk-aligned processes.
• Managed competing priorities under tight deadlines while ensuring accuracy in all case documentation.

• Analysed pupil behaviour daily, identifying patterns, triggers, and inconsistencies, and documenting evidence to support accurate reporting and safeguarding.
• Investigated how external factors such as home environment, family dynamics, or emotional stressors contributed to behavioural changes in class, ensuring interventions were fact-based and supported.
• Implemented and monitored EHCPs by assessing needs, recording progress, and ensuring all recommended strategies were followed, escalating concerns when outcomes did not match expected progress.
• Maintained detailed behavioural logs and safeguarding notes, ensuring accuracy and compliance with statutory procedures.
• Provided one-to-one support to vulnerable pupils and those with SEN, adapting support strategies based on continuous behavioural assessment.
• Communicated findings clearly to teachers, SENCOs, and pastoral teams to support decision-making and early intervention.
• Ensured a safe environment by identifying risks, applying safeguarding protocols, and reporting concerns with evidential clarity.

• Reviewed CVs and qualification documents for newly qualified veterinary professionals, verifying information and ensuring accuracy before allocating them to appropriate stores.
• Assessed candidate suitability based on skills, experience and operational needs, making allocation decisions that supported business requirements.
• Managed high volumes of queries from new veterinary staff, providing accurate information, resolving concerns and ensuring compliance with internal procedures.
• Coordinated placements with store managers, cross checking availability, staffing levels and role requirements to ensure correct allocation.
• Maintained detailed records of all placements, documentation and communications, ensuring full audit trails and compliance with company standards.