Hafsah Ahmed
Walthamstow, London
Summary
Professional and approachable customer service professional with over three years of experience working in fast-paced, client-facing environments. Experienced in welcoming visitors, handling customer enquiries, building positive relationships, and providing exceptional service. Currently studying Law at the University of Westminster and volunteering on the front desk at Nucleus Legal Advice Centre, supporting visitors and administrative operations. Seeking a Receptionist role where I can utilise my communication, organisational, and administrative skills.
Overview
3
3
years of professional experience
Work History
Front Desk Volunteer
Nucleus Legal Advice Centre
04.2026 - Current
- Welcome clients and visitors in a professional and friendly manner.
- Manage front desk enquiries both in person and over the telephone.
- Assist with appointment scheduling and client bookings.
- Direct visitors to appropriate advisors and departments.
- Maintain accurate client records while handling confidential information.
- Support daily administrative duties to ensure smooth office operations.
Beauty Advisor
Space NK
04.2024 - Current
- Deliver exceptional customer service in a busy retail environment.
- Assist customers with enquiries and provide tailored recommendations.
- Build positive relationships with clients through effective communication.
- Promote products and services while achieving sales targets.
- Work collaboratively with team members to maintain high service standards.
- Handle customer concerns professionally and efficiently.
Customer Assistant
Marks & Spencer
07.2023 - 12.2023
- Assisted customers with product enquiries and purchases.
- Maintained organised and visually appealing displays.
- Processed customer requests and special orders.
- Delivered excellent customer service in a fast-paced environment.
- Worked effectively within a team to meet store objectives.
Luxury Sales Associate
Harrods
12.2022 - 06.2023
- Welcomed clients in a professional and courteous manner.
- Managed customer enquiries and provided personalised assistance.
- Maintained accurate customer records and databases.
- Developed strong client relationships through excellent communication.
- Contributed to achieving monthly and annual business targets.
Education
LLB Law with Honours
University of Westminster
City of London01-2026
Skills
- Front Desk & Reception Support
- Customer Service Excellence
- Telephone & Email Communication
- Appointment Scheduling
- Administrative Support
- Data Entry & Record Keeping
- Microsoft Office (Word, Outlook, Excel)
- Handling Confidential Information
- Professional Communication
- Problem Solving & Organisation
- Teamwork & Collaboration
- Working Effectively Under Pressure
Timeline
Front Desk Volunteer
Nucleus Legal Advice Centre
04.2026 - Current
Beauty Advisor
Space NK
04.2024 - Current
Customer Assistant
Marks & Spencer
07.2023 - 12.2023
Luxury Sales Associate
Harrods
12.2022 - 06.2023
LLB Law with Honours
University of Westminster