Hafsa Ali

Dynamic professional with a proven track record in customer care and sales achievement, consistently surpassing targets and fostering customer loyalty. Demonstrates strong communication skills, adept at articulating information clearly and adapting to diverse audiences. Efficient in time management, capable of handling multiple tasks in fast-paced environments while maintaining productivity. Collaborative team player who contributes to shared goals and supports a positive work environment. Exhibits adaptability, quickly learning new procedures and technologies to enhance organisational success. Bilingual with a commitment to continuous improvement and career advancement within the industry.

During my time in Tottenham, I actively sought opportunities to contribute to the local community through volunteering. I dedicated my time at the Tottenham Community Foodbank, where I assisted with sorting donations, packing emergency food parcels for individuals and families in need, and occasionally helping with distribution. This experience provided a direct understanding of the challenges faced by some residents and allowed me to play a small part in offering vital support. Additionally, I spent some weekends volunteering at Down Lane Park, assisting with gardening tasks, litter picking, and helping to maintain the green spaces for the enjoyment of the wider community. Recognizing my love for books, I also explored opportunities at local libraries in Tottenham, offering assistance with shelving, organizing materials, and potentially supporting reading programs or events. Furthermore, I was keen to offer support to the North London Hospice (local branch), understanding the vital role volunteers play in providing comfort to patients and their families, assisting with fundraising efforts, or helping with essential administrative tasks. These diverse experiences in Tottenham were incredibly rewarding, fostering a strong sense of connection to the area and highlighting the importance of community-led initiatives across various sectors.

During the COVID-19 lockdown, I partnered with my brother to establish a small business focused on my mother's homemade soul food. My role was critical in developing and managing the operational aspects, including sales processes, customer interactions, and financial oversight. This experience honed my organizational and project management skills.

To effectively reach customers within the lockdown constraints, I implemented a targeted social media strategy, utilizing platforms like Instagram and TikTok to connect with local audiences. This involved identifying key demographics and creating engaging content to maximize reach and customer engagement. This proactive approach to audience engagement demonstrates my ability to plan and execute effective outreach strategies.

I was also responsible for managing the end-to-end customer experience, from order intake and query resolution to coordinating timely deliveries. This required strong communication and coordination skills, ensuring smooth processes and high levels of customer satisfaction.

Furthermore, I managed the financial framework of the business, meticulously tracking sales, expenses, and profit margins to ensure operational efficiency and sustainability. This demanded strong analytical and organizational skills, crucial for effective resource management and financial planning.

Throughout this initiative, I consistently applied problem-solving skills to address logistical complexities and respond to customer feedback, ensuring the smooth functioning of the business. This experience of managing various operational components during a challenging period highlights my adaptability, attention to detail, and strong work ethic, making me well-suited for roles requiring strong organizational and project management capabilities.