Hafsa Aden
London,United Kingdom
Summary
Detail-oriented and organised professional with excellent communication and customer service skills. Proficient in Microsoft Office and Excel, with the ability to work independently and collaboratively in team settings. Demonstrates strong interpersonal skills, remaining calm under pressure while effectively managing time and prioritising tasks.
Overview
1
1
Certification
8
8
years of post-secondary education
5
5
years of professional experience
Work history
Warm Havens Volunteer
East Ham Library
London
2025.01 - 2026.07
- Greet and assist library visitors to ensure a welcoming environment
- Serve refreshments and maintain cleanliness of shared spaces
- Support event setup and help with shelving and organising books
Trainee Online Marketing Executive
Orderpin Technologies
2021.10 - 2024.05
- Researched and compiled marketing leads using Excel
- Developed skills in time management, IT, and data organisation
- Met daily targets and improved efficiency through custom strategies
Kickstart Scheme Job Placement
2021.11 - 2022.04
- Participated in job readiness training and on-the-job support
- Enhanced professional development and workplace communication
Education
Level 3 Diploma - IT Users
New City College
Tower Hamlets 2023.09 - 2024.07
Functional Skills Level 2 -
2022.08 - 2022.10
BTEC Level 2 - ICT
Adult College
Barking & DagenhamESOL Level 1 - undefined
Barking & Dagenham Adult College
2020.01 - 2026.07
Level 2 Understanding the Safe Handling of Medication in Health and Social Care
Learning Curve Group
2026.04 - 2026.06
Skills
- Excellent communication & customer service
- Proficient in Microsoft Office & Excel
- Detail-oriented and organised
- Able to work independently and in teams
- Calm under pressure, with strong interpersonal skills
- Good time management and prioritisation
Certification
- Social Media Skills – Digital College (May 2022 – Present)
- Google Data Analytics – Coursera (May 2022 – Present)
- Early Careers Programme – Wagamama (Aug 2023)
- Customer Service Course – Learning Curve Group (Feb 2023 – Aug 2023)
Timeline
Level 2 Understanding the Safe Handling of Medication in Health and Social Care
Learning Curve Group
2026.04 - 2026.06
Warm Havens Volunteer
East Ham Library
2025.01 - 2026.07
Level 3 Diploma - IT Users
New City College
2023.09 - 2024.07
Functional Skills Level 2 -
2022.08 - 2022.10
Kickstart Scheme Job Placement
2021.11 - 2022.04
Trainee Online Marketing Executive
Orderpin Technologies
2021.10 - 2024.05
ESOL Level 1 - undefined
Barking & Dagenham Adult College
2020.01 - 2026.07
BTEC Level 2 - ICT
Adult College