Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Hafsa Aden

London,United Kingdom

Summary

Highly skilled professional with a strong foundation in customer service and communication. Proficient in Microsoft Office and Excel, demonstrating exceptional organisational and detail-oriented capabilities. Adept at working independently or collaboratively within teams, maintaining composure under pressure while effectively managing time and prioritising tasks. Committed to leveraging strong interpersonal skills to enhance workplace efficiency and achieve career growth.

Overview

2026
2026
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Completed duties to deliver on targets with accuracy and efficiency.

Volunteer

Warm Havens Volunteer
London, UK
01.2025 - 07.2025
  • Greet and assist library visitors to ensure a welcoming environment
  • Serve refreshments and maintain cleanliness of shared spaces
  • Support event setup and help with shelving and organising books
  • Assisted patrons in locating books, using library resources, and navigating digital cataloge systems.
  • Organized and shelved books, maintained orderly reading areas, and supported inventory management

Trainee Online Marketing Executive

Orderpin Technologies
10.2021 - 05.2024
  • Researched, identified, and compiled high-quality marketing leads using Excel, supporting outreach campaigns and lead generation efforts
  • Maintained and organised marketing databases, ensuring information was up-to-date, segmented, and actionable for targeted campaigns
  • Demonstrated strong time management by consistently meeting daily performance targets in a fast-paced environment
  • Developed proficiency in key IT tools including Excel

Kickstart Scheme Job Placement

.
11.2021 - 04.2022
  • Participated in job readiness training and on-the-job support
  • Enhanced professional development and workplace communication
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Education

Level 3 Diploma - IT Users

New City College
09.2023 - 07.2024

Functional Skills Level 2 - undefined

08.2022 - 10.2022

BTEC Level 2 - ICT

Adult College

ESOL Level 1 - undefined

Barking & Dagenham Adult College
01.2020 - 07.2025

Skills

  • Excellent communication
  • Customer service
  • Proficient in Microsoft Office
  • Proficient in Excel
  • Detail-oriented
  • Organised
  • Able to work independently
  • Able to work in teams
  • Calm under pressure
  • Strong interpersonal skills
  • Good time management
  • Prioritisation

Certification

  • Social Media Skills, Digital College, 05/01/22 - Present
  • Google Data Analytics, Coursera, 05/01/22 - Present
  • Early Careers Programme, Wagamama, 08/01/23
  • Customer Service Course, Learning Curve Group, 02/01/23 - 08/01/23

References

References available upon request.

Timeline

Volunteer

Warm Havens Volunteer
01.2025 - 07.2025

Level 3 Diploma - IT Users

New City College
09.2023 - 07.2024

Functional Skills Level 2 - undefined

08.2022 - 10.2022

Kickstart Scheme Job Placement

.
11.2021 - 04.2022

Trainee Online Marketing Executive

Orderpin Technologies
10.2021 - 05.2024

ESOL Level 1 - undefined

Barking & Dagenham Adult College
01.2020 - 07.2025

BTEC Level 2 - ICT

Adult College

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Hafsa Aden