Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic

Hafsa Abdi

London,City of London

Summary

I am an organised person who is familiar with the healthcare possesses and have a strong passion for patient care. I am skilled in coordinating and managing schedules. I demonstrates talent for facilitating communication among team members. I am also hardworking and committed to patient care and natural talent for communication. I am eager to learn and grow while positively impacting patient outcomes and satisfaction.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work history

Senior Care Coordinator

Livingstone Healthcare Limited
London
12.2021 - Current
  • Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
  • Managed and monitored branch rostering requirements of individual care teams.
  • Responded efficiently to day-to-day changes in care and support packages as well as setting up new packages that arrived.
  • Adhered to health and safety requirements in all aspects of care.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Dealt with last minute changes or emergencies from clients or carers, while ensuring the best delivery of quality care.
  • I was also on call every other week, to answer any calls from clients, carers, or any other healthcare agencies outside office hours.
  • Inducting new carers on the on how to record information accurately and how they should conduct themselves.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Conducted new care packages assessments, producing individual support plans and risk assessments to determine scope of service.

Care Assistant

City Homecare
London
01.2019 - 10.2021
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.

Care Assistant

Sage Care
London
01.2018 - 01.2019
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

Teaching assistant

Joseph Clark School
London
01.2017 - 01.2018
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Recording and tracking medication intakes between classes with certain individuals
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Prepared visual aids, equipment and classroom displays for daily lessons.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop [Type] skills.

Babysitter and Tutor

Mrs Gelle
London
01.2017 - 01.2018
  • Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
  • Prepared healthy snacks and meals according to individual needs, promoting positive nutrition and wellbeing.
  • Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
  • Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
  • Followed parent's instructions to maintain routines and schedules.

Receptionist

Whipps Cross University Hospital, Eye Clinic
London
01.2016 - 07.2016
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Explaining instructions of certain tests to patients.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.

Education

BTEC Level 3 - Health and Social Care

Sir George Monoux College
London
09.2014 - 08.2017

BA Honours - Education Studies

Middlesex University
09.2017 - 08.2021

GCSEs - English

Rush Croft Foundation School
09.2009 - 08.2014

Skills

  • Excellent communication
  • Patience
  • IT skills
  • People Planner system proficiency
  • Care planning and rostering
  • Punctual
  • Individual care and support plans
  • Compassionate care giver
  • Safeguarding knowledge
  • Behaviour pattern recognition
  • Medication dispensing
  • Relationship building and retention
  • Team Building
  • Pre-employment screening

Interests

HOBBIES , Reading classical and contemporary books painting Cooking and baking Word searches

Languages

Somali
Native

Timeline

Senior Care Coordinator

Livingstone Healthcare Limited
12.2021 - Current

Care Assistant

City Homecare
01.2019 - 10.2021

Care Assistant

Sage Care
01.2018 - 01.2019

BA Honours - Education Studies

Middlesex University
09.2017 - 08.2021

Teaching assistant

Joseph Clark School
01.2017 - 01.2018

Babysitter and Tutor

Mrs Gelle
01.2017 - 01.2018

Receptionist

Whipps Cross University Hospital, Eye Clinic
01.2016 - 07.2016

BTEC Level 3 - Health and Social Care

Sir George Monoux College
09.2014 - 08.2017

GCSEs - English

Rush Croft Foundation School
09.2009 - 08.2014

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Hafsa Abdi