Aneesa Umer

Empathetic and dynamic professional with over 5 years of experience in customer service, administrative support, and team leadership. Adept at referral management, crisis intervention, and risk assessment in high-pressure environments. Proven ability to handle sensitive information with discretion and to maintain confidentiality. Proficient in Microsoft Office 365 and case management systems. Committed to supporting women and communities by providing clear, compassionate, and informed assistance. Seeking to leverage my skills and passion in the role of Referral Co-Ordinator at Belfast Women’s Aid.