Hafize Kamberi

In my current role as Customer Care Assistant in London, I provide support and assistance to customers to ensure positive experience and efficient service. My responsibilities include:

• Responding to customer inquiries in person, by phone and via online communication
• Offering clear and friendly assistance while resolving issues in timely and professional manner
• Managing bookings, appointments, and service requests accurately
• Maintaining customer records and updating internal systems
• Ensuring welcoming, supportive and respectful environment for all customers
• Working collaboratively with colleagues to improve service quality and customer satisfaction
• Handling complaints calmly and effectively, finding solutions that meet customer needs

Through this role, I have developed strong communication skills, patience, professionalism, and the ability to work confidently in multicultural environment.

• Provided part-time care and support for children, ensuring safe and nurturing environment
• Assisted with daily routines, meals, and educational/play activities
• Supported children in developing social and communication skills
• Maintained open communication with parents regarding children’s progress and needs
• Managed nap times efficiently to ensure each child had adequate rest.

During my voluntary role at Nursery, I supported daily care and development of young children in nursery setting. My responsibilities included:

• Supervising children during play, learning activities, and outdoor time
• Supporting children in developing communication, social and basic self-care skills
• Assisting with meal times, hygiene routines, and maintaining clean and safe environment
• Helping to plan and engage children in age-appropriate educational and creative activities
• Working collaboratively with lead educator and staff to meet each child’s individual needs

This experience strengthened my patience, communication, teamwork and organisational skills, while working in caring and child-centred environment.

Worked as Manager at Erfi Shop for 6 years, where I was responsible for overseeing daily operations and ensuring high standard of customer service. My main responsibilities included:

• Supervising and coordinating staff to ensure smooth day-to-day operations
• Managing bookings, client inquiries, and event schedules
• Organising work shifts and ensuring efficient staff coverage
• Training and guiding new employees to meet company standards
• Handling stock control, suppliers, and purchasing
• Managing basic financial tasks such as budgeting, payments, and record keeping
• Ensuring clean, welcoming and professional environment for clients and staff

This role strengthened my leadership, communication, teamwork, and organisational skills while working in fast-paced and customer-focused environment.