Hadyah Gogah
Leyton,London
Summary
A passionate retail professional with over 3 years of experience in luxury fashion and visual merchandising. Known for driving sales through expert customer engagement and high-standard store presentations. I thrive in fast-paced environments, have a talent for building lasting customer relationships, and excel at providing a personalized shopping experience. Adept at collaborating with teams, I deliver results by maintaining a keen awareness of fashion trends and utilizing strong product knowledge to achieve business goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Brand Ambassador
Coach & Kate Spade | Tapestry
London
07.2023 - 05.2024
- Maximized sales by using in-depth product knowledge and creating tailored shopping experiences that align with customer needs.
- Executed regional visual merchandising directives, ensuring high-standard displays that enhanced customer engagement and increased sales performance.
- Built lasting relationships with both customers and retail partners, improving overall trade performance and store profitability.
- Spearheaded in-store events to elevate customer experiences, increasing brand visibility and fostering customer loyalty.
- Monitored store performance and implemented training initiatives to drive improvement in underperforming stores.
Brand Specialist
Coach | John Lewis
London
08.2021 - 07.2023
- Drove sales by providing expert advice on product styling and outfit building, consistently surpassing individual and team sales targets.
- Developed and executed visual merchandising strategies that aligned with seasonal trends, creating visually appealing displays that encouraged purchases.
- Fostered strong customer relationships through personalised clienteling, leading to regular clientele and enhanced brand loyalty.
- Organized and led team events, sharing best practices and improving product knowledge across the team, which boosted overall store performance.
Sales Assistant
John Lewis
London
12.2020 - 08.2021
- Assisted in daily operations, providing excellent customer service and maintaining strong product knowledge to offer tailored recommendations.
- Handled online transactions and ensured a smooth shopping experience for customers across multiple channels, including online and in-store.
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Trained new staff members, fostering a supportive working environment.
Education
A-Levels - Sociology
Leyton Sixth Form College
London 09.2016 - 07.2018
A-Levels - 3D Design
Leyton Sixth Form College
London 09.2016 - 07.2018
A-Levels - Communication and Culture
Leyton Sixth Form College
London 09.2016 - 07.2018
Skills
- Product Knowledge & Link Selling: Strong ability to outfit build and make personalized product recommendations, consistently driving sales and exceeding KPIs
- Customer Engagement & Retention: Demonstrated expertise in building strong client relationships and delivering an exceptional customer experience that leads to repeat business
- Visual Merchandising: Proven experience in designing and implementing high-impact visual displays that align with seasonal campaigns, enhancing the store’s brand image
- Event Hosting & Leadership: Experience in organizing in-store events that boost both employee engagement and customer interaction, leading to increased foot traffic and sales
- Adaptability & Innovation: Able to adapt quickly to the dynamic retail environment, using creativity to react to business needs and enhance the customer experience during peak periods
Affiliations
- Interior Design: Passionate about interior design with experience in decorating rooms for friends and family. Continuously stay updated on the latest design trends and practices.
- Fashion and Shopping: Enthusiastically follow fashion trends and enjoy shopping. Frequently update personal wardrobe to reflect current trends.
- Fitness and Self-care: Regularly attend the gym and engage in self-care routines. Committed to maintaining a healthy and balanced lifestyle.
- Makeup Artistry: Freelance makeup artist for special occasions. Enjoy experimenting with new makeup techniques and styles.
Languages
English
Proficient (C2)
Arabic
Elementary
French
Elementary
Voluntary Work
- Family Care: Regularly assist in caring for elderly family members and babysitting, developing strong interpersonal skills.
- Community Service: Active volunteer at the local mosque, assisting with social and charity events and organizing community gatherings and fundraisers.
Timeline
Brand Ambassador
Coach & Kate Spade | Tapestry
07.2023 - 05.2024
Brand Specialist
Coach | John Lewis
08.2021 - 07.2023
Sales Assistant
John Lewis
12.2020 - 08.2021
A-Levels - Sociology
Leyton Sixth Form College
09.2016 - 07.2018
A-Levels - 3D Design
Leyton Sixth Form College
09.2016 - 07.2018
A-Levels - Communication and Culture
Leyton Sixth Form College
09.2016 - 07.2018
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