Hadley Rose
Coulsdon
Summary
Organized professional with expertise in software applications, skilled in leadership and decision-making. Proven track record in customer service and teamwork, consistently achieving results through patience and tolerance. Aims to utilize IT skills to foster innovative solutions in dynamic settings.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
On Hire Team Leader
Sovereign Automotive
Epsom, Surrey
11.2024 - 07.2025
- Led team to consistently achieve monthly targets through effective motivation and performance management.
- Trained staff in complaint resolution techniques to uphold customer satisfaction.
- Supported new hires with onboarding processes, ensuring efficient and successful integration.
- Prioritised tasks for strategic workload distribution across team members.
- Motivated a team of 6 to meet KPIs and successfully complete projects.
- Facilitated daily coordination of tasks to maintain seamless workflow within team.
- Resolved conflicts promptly, fostering a positive workplace culture.
- Increased team cohesion through regular feedback sessions and targeted motivation strategies.
Claims Executive
Sovereign Automotive
10.2023 - 11.2024
- Managed claims from initiation to resolution, specialising in taxi-related incidents.
- Demonstrated initiative by consistently achieving daily targets and understanding KPIs.
- Acquired knowledge of case law within credit hire industry to enhance client interactions.
- Handled technical insurance claims, liaising with salvage agents for pre-accident valuations.
- Processed high volumes of claims while showcasing effective time management.
- Oversaw complex claims to ensure timely resolutions and high client satisfaction.
- Adhered to internal data security policies, safeguarding confidential client information.
- Enhanced claim management efficiency through meticulous record keeping.
Licensing Coordinator
Sovereign Automotive
10.2022 - 10.2023
- Coordinated licensing processes for clients, ensuring uninterrupted vehicle operation during unsuitable conditions.
- Utilised claims handling databases to enhance operational efficiency and service delivery.
- Provided professional customer service via telephone, maintaining politeness and a proactive approach.
- Executed day-to-day duties with accuracy and efficiency, meeting all deadlines consistently.
- Adapted quickly to new skills, boosting overall productivity in daily tasks.
- Fostered a supportive work environment through respect and friendliness towards colleagues.
- Managed challenging situations effectively, delivering friendly and efficient customer service.
Nursery Practitioner
Aspire Day Nursery
05.2021 - 09.2022
- Maintained a safe environment for 80 children through daily risk assessments.
- Ensured hygiene and cleanliness standards met throughout nursery setting.
- Established strong relationships with parents and children to foster trust.
- Adhered to all policies and procedures, ensuring compliance in daily operations.
- Participated in regular staff training and completed supervision every six months.
- Demonstrated confidence in public interactions, enhancing community relations.
- Managed confidential information to protect children's privacy and data security.
Receptionist
The Real Gym
05.2018 - 10.2019
- Managed front-desk operations for a client base of approximately 1,000 members.
- Greeted clients upon entry and assessed visit reasons through direct questioning.
- Processed payments and managed transactions using tills, including cash and digital methods.
- Recorded each transaction in company online database for accurate accounting.
- Handled sensitive client information, ensuring confidentiality and compliance.
- Resolved customer queries and complaints with professionalism and efficiency.
- Provided relevant information to walk-in clients and callers, maintaining high service standards.
- Developed confidence in public interactions, enhancing customer relationships.
Education
High School - GCSE
Blenheim High School
Epsom, Surrey 09.2014 - 06.2019
Certificate of Higher Education - Childcare Practitioner
NESCOT
Epsom, Surrey 09.2019 - 06.2021
Skills
- Excellent customer service
- Team Player
- IT Literate
- Organized
- Determined
- Decisive decision-making
- Tolerance and patience
- Leadership proficiency
- Expertise in relevant software
Custom
- Fitness
- Travelling
- Learning New Skills
References
References available upon request.
Timeline
On Hire Team Leader
Sovereign Automotive
11.2024 - 07.2025
Claims Executive
Sovereign Automotive
10.2023 - 11.2024
Licensing Coordinator
Sovereign Automotive
10.2022 - 10.2023
Nursery Practitioner
Aspire Day Nursery
05.2021 - 09.2022
Certificate of Higher Education - Childcare Practitioner
NESCOT
09.2019 - 06.2021
Receptionist
The Real Gym
05.2018 - 10.2019
High School - GCSE
Blenheim High School
09.2014 - 06.2019
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