Hadji Boukoro-Nkombo
Summary
Results-driven professional with a strong background in hospitality and customer service, excelling in fast-paced environments such as Nando's, JD Wetherspoon, and Domino's. Demonstrates expertise in multitasking, team coordination, and effective communication, consistently achieving high levels of customer satisfaction. Experienced in project management and motivating teams to deliver quality outcomes. Focused on enhancing leadership capabilities and fostering collaborative relationships across departments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Henna Artist
Myself
2025.01 - 2026.02
- Applied intricate henna designs on hands, feet, and other body parts with precision and care.
- Kept up to date with the latest trends in henna design, integrating contemporary elements into traditional patterns.
- Developed creative ideas to produce outstanding visual artwork.
- Balanced artistic vision, budget constraints and technical limitations to guide creative planning.
- Created a portfolio of henna designs, showcasing a diverse range of styles and techniques.
- Participated in cultural festivals and events, offering henna services to a wide audience.
- Offered mobile henna services, travelling to client locations for private sessions and parties.
- Built a strong client base through excellent service, word-of-mouth recommendations, and social media marketing.
- Managed bookings and appointments efficiently, accommodating client schedules and special requests.
- Handled financial transactions accurately, issuing invoices and processing payments.
- Set up equipment to facilitate smooth, timely operations.
- Adhered to strict production schedules, performing tasks at precise times.
Front of House Nandoca
Nando's
2021.09 - 2026.02
- I was able to cross-train over time, which allowed me to manage the number of chickens that went into the oven, work on food presentation, supervise and ensure the satisfaction of customers while also working on the floor.
- Gained experience in cooking and customer service while working at a prominent restaurant in the city centre.
- Engaged during peak hours to learn effective customer handling methods and uphold health and safety standards while serving alcohol.
- Adapted to peak business hours during weekends and holidays to enhance service delivery.
- Gained expertise in crucial business areas, such as finance management, stock oversight, and customer service, while working at Nando's.
- Enhanced customer experience by presenting food attractively and maintaining efficient preparation processes.
Recruitment Events Manager
Various Universities
, Midlands
2022.09 - 2023.10
- Organised staff development training based on team gaps and requirements.
- Set up compensation and benefits structures according to market conditions and budget demands.
- Managed end-to-end recruitment processes, significantly reducing time-to-hire by streamlining operations.
- Implemented team-building activities to enhance positive working environments.
- Established strong relationships with hiring managers to understand and fulfil recruitment needs accurately.
- Screened candidates, conducted interviews and selected ideal talent to fill open roles.
- Recruited, hired and trained new employees to optimise profitability.
- Handled guest inquiries promptly, providing excellent customer service.
- Ensured health and safety regulations were adhered to during all events.
- Resolved any issues or complaints swiftly, maintaining a positive atmosphere during the events.
- Planned and coordinated logistics for smooth event operations.
- Worked with marketing teams to promote event coordination services and build a solid pipeline of prospective clients.
- Drafted client quotes detailing service fees and pricing structures for event requirements.
Kitchen Member
JD Wetherspoons
2021.05 - 2021.08
- Managed operations in one of the busiest kitchens in the UK, demonstrating ability to thrive in high-pressure environments.
- Monitored kitchen temperatures and sanitised all work areas to ensure compliance with health and safety standards.
- Prepared meals while collaborating with team members, facilitating smoother integration into kitchen operations.
- The busiest days of the summer I worked there demanded of me that I be quick and 'on the ball' to complete orders and get through the rush, which is crucial while working in a restaurant like Wetherspoons.
- Working in a fast-food restaurant has allowed me to learn about various foods and their plating techniques.
- Utilised prior experience to ease transition into restaurant setting.
Team Member
Domino's
2020.10 - 2021.05
- Developed hospitality and customer service skills by processing pizza orders, interacting with customers in person and over the phone, collecting payments, and ensuring high-quality service.
- Implemented hygiene regulations to prevent cross-contamination during food preparation.
- Quickly mastered all aspects of pizza preparation and customer service, from making pizzas from scratch to serving customers efficiently.
- I was able to work under pressure throughout the hectic times of Christmas, New Year's, and Easter, particularly during the rush when a lot of orders would come in.
- This pressure taught me to be more patient and to work quickly so that I could finish everything on time.
- Serving food can be an extremely stressful job, but it can be made much simpler if you have the ability to multitask and are adaptable.
Sales Representative
Avon
2020.06 - 2020.12
- Facilitated sales for Avon by connecting with clients in the community and showcasing merchandise.
- Facilitated order-taking processes, collected payments, and managed deliveries to enhance customer satisfaction.
- Engaged with community members at flexible hours to present Avon items, ensuring accessibility and affordability.
- Enhanced organisational abilities to efficiently manage time across multiple sales responsibilities.
- Operated effectively under pressure, simultaneously handling order collection, payment processing, and item delivery.
- I have gained priceless experience from this work that has deepened my understanding of retail.
Volunteer
British Heart Foundation
2020.09 - 2020.11
- My experience working in both calm and bustling environments has assured me that I can operate under all conditions, at any time of day.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers on the shop floor to ensure they received personalised service when the store was less busy.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed team communications and information for meetings.
- Prepared a range of written communications, documents and reports.
- Met schedule using excellent planning and coordination skills.
Waitress
Restaurant Guinguette
Port Gogane, France
2018.06 - 2018.08
- Managed high customer volume during peak summer months by efficiently coordinating service.
- Managed high customer volume during the summer months in Rochefort, ensuring efficient service in a bustling environment.
- Worked quickly to clean tables, reorganise the space, and serve clients' food and beverages in a fast-paced atmosphere.
- Greeted customers and helped them locate a suitable and comfortable seating area, both indoors and outdoors.
Education
A-Levels - BTEC Business Diploma (Distinction), Art (B)
Emmanuel College (Sixth Form)
Newcastle Upon TyneGCSE - French (A), English, Art, Religious Studies & Geography (B), Applied Science, Technology (C)
Emmanuel College
Newcastle Upon TyneLLB Law - Law
De Montfort University
Leicester 2022.01 - 2025.01
Skills
- Sales interactions
- Verbal communication
- Effective communication
- Team coordination
- Leadership
- Innovative problem-solving
- Works under pressure
- QC oversight
- Cooperative spirit
- Customer service
- Time management
- Multitasking
- Sales techniques
- Conflict resolution
- Team collaboration
- Stress management
- Active listening
- Team leadership and motivation
- Public speaking
References
Available on request
Languages
6,C2,6,C2
Languages
English
French
Timeline
Henna Artist
Myself
2025.01 - 2026.02
Recruitment Events Manager
Various Universities
2022.09 - 2023.10
LLB Law - Law
De Montfort University
2022.01 - 2025.01
Front of House Nandoca
Nando's
2021.09 - 2026.02
Kitchen Member
JD Wetherspoons
2021.05 - 2021.08
Team Member
Domino's
2020.10 - 2021.05
Volunteer
British Heart Foundation
2020.09 - 2020.11
Sales Representative
Avon
2020.06 - 2020.12
Waitress
Restaurant Guinguette
2018.06 - 2018.08
GCSE - French (A), English, Art, Religious Studies & Geography (B), Applied Science, Technology (C)
Emmanuel College
A-Levels - BTEC Business Diploma (Distinction), Art (B)
Emmanuel College (Sixth Form)