Understanding the organisational policy and work towards achieving the company aims Ability to be open to new ideas and different ways of doing things and commit to continuous improvement. Manifest initiative, commitment, persistence, and capability to get job done. Logical and structured approach to solving systems malfunctions and difficulties. Communication Excellent and proficient communicator who excels at building long term client or customer's relationships. Ability to discuss technical and business matters, draft technical reports, and correspondence across a range of business areas .