Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Hadiza Nuhu

Bolton,Greater Manchester

Summary

Dedicated individual seeking career in support work field. Eager to learn and enhance care skills. Builds rapport with empathy and compassion. Support health outcomes with tailored treatment and care planning. Applies person centered care approach to promote dignity and independence.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Customer service representative

First Bank Plc
Kaduna North, Kaduna State
07.2023 - 02.2025
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Managed over 50 customer telephone calls per day and increased sales by 10%.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Processed inbound customer calls, providing information on service or product upgrades.

Support worker

St Joseph’s Care Home
Kaduna North, Kaduna State
01.2022 - 04.2023
  • Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
  • Used excellent communication skills to interact with residents.
  • Offered emotional support and companionship, reducing feelings of isolation among clients.
  • Encouraged residents to pursue hobbies and activities, such as cooking.
  • Planned, prepared, and served meals to residents, following prescribed dietary orders.
  • Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.

Marketing coordinator

Rity's Bakery
Kaduna North, Kaduna State
06.2016 - 12.2021
  • Managed a directory and inventory of sales support materials.
  • Communicate campaign objectives and deliverables to the sales team.
  • Ensured adherence to brand integrity and guidelines.
  • Prepare marketing reports by analyzing and summarizing sales data.
  • Explored new opportunities to enhance job effectiveness.

Education

Master of Science - Financial Economics

Nigeria Defence Academy
Kaduna State
08.2022 - 09.2024

Bachelor of Science - Economics

Kogi State University, Anyigba
Kogi state, Nigeria
01.2009 - 02.2013

Skills

  • Medication Administration
  • Personal care
  • Communication skills
  • Fast-learning capacity
  • Interpersonal skills
  • Meal preparation
  • Team player
  • Microsoft Office
  • Time management
  • Compassionate approach
  • Empathetic approach
  • Patience
  • Problem-solving capabilities

Certification

• Safeguarding Children L1 & L2 (Child Protection) (Florence Academy 2025)

• Safeguarding Adults L1&2 (Adult Support & Protection) Inc. Preventing Radicalization (Florence Academy 2025)

• Health, Safety and Welfare (inc COSHH & RIDDOR) (Florence Academy 2025)

• Basic Life Support (Theory) (Florence Academy 2025)

• Dementia Level 1 (Florence Academy 2025)

• Core Communication Skills (Florence Academy 2025)

• Fluids and Nutrition Training (Florence Academy 2025)

• Equality, Diversity & LGBTQ+ (Florence Academy 2025)

• Duty of Care (Florence Academy 2025)

• Understanding Your Role (Florence Academy 2025)

• Working in A Person-Centered Way (Florence Academy 2025)

• Pathway to Care Program: Module K - Personal Development (Florence Academy 2025)

• Information Governance, Data Protection & GDPR Mental Capacity (Florence Academy 2025)

• Moving and Handling Theory (Florence Academy 2025)

• Fire safety (Florence Academy 2025)

• Medication Administration (Florence Academy 2023)

• First Aid (Florence Academy 2023)

• Infection Prevention and Control (Level) (Florence Academy 2023)

Affiliations

  • · Reading and personal development. · Meeting and interacting with people.

Timeline

Customer service representative

First Bank Plc
07.2023 - 02.2025

Master of Science - Financial Economics

Nigeria Defence Academy
08.2022 - 09.2024

Support worker

St Joseph’s Care Home
01.2022 - 04.2023

Marketing coordinator

Rity's Bakery
06.2016 - 12.2021

Bachelor of Science - Economics

Kogi State University, Anyigba
01.2009 - 02.2013

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Hadiza Nuhu