Hadil Attal
Mitcham
Summary
User-focused [Job Title] optimises training sessions to achieve maximum learning and benefit to service users. Prioritises learner involvement and progress through tailored session delivery and feedback. Strong track record of helping learners achieve measurable objectives in field of IT.
Overview
6
6
years of professional experience
Work History
IT trainer
Epsom&St Helier Hospital University Trust
Carshalton
07.2023 - Current
- Determined future learning requirements from trends and patterns and helped develop new curricula.
- Prepared and delivered professional training courses, webinars and individual coaching sessions to employees.
- Assessed staff performance to identify skills gaps between current and desirable learner skill levels.
- Developed and integrated working manuals for new systems during training lifecycle.
- Maintained comprehensive knowledge bases for use by support teams and staff.
Medical secretary
Epsom & St Helier University Hospital Trust
Carshalton
04.2020 - 07.2023
- Attended meetings and recorded minutes to keep proper documentation.
- Addressed questions and escalated issues complaints to management.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Managed calendar and scheduled appointments for physicians and nurses.
- Processed referrals in ERS with speed and accuracy to minimise delays to treatment.
- Answered phone calls and messages for [Number]-physician [ Type ] medical facility, scheduling appointments and handling patient inquiries.
- Set new appointments, rescheduled appointments, and sent reminders.
- Prepared correspondence, audio transcription, reports and general typing using [Software].
- Processed referrals in [Software] with speed and accuracy to minimise delays to treatment.
Outpatients administrator
Epsom & St Helier University Hospital Trust
Carshalton
07.2017 - 04.2020
- Answered phone calls and messages for [Number]-physician [ Type ] medical facility, scheduling appointments and handling patient inquiries.
- Shared communications between medical staff and patients.
- Set new appointments, rescheduled appointments, and sent reminders.
Education
NVQ Level 5 -
Amsbar
On line 06.2025
Numercy & English
Merton College
Merton 07.1996
Skills
- Distance education
- Virtual training sessions
- Training material development
- Employee training
Languages
Arabic
Advanced
C1
Timeline
IT trainer
Epsom&St Helier Hospital University Trust
07.2023 - Current
Medical secretary
Epsom & St Helier University Hospital Trust
04.2020 - 07.2023
Outpatients administrator
Epsom & St Helier University Hospital Trust
07.2017 - 04.2020
NVQ Level 5 -
Amsbar
Numercy & English
Merton College
Similar Profiles
SABIH MANZOOR ALAM CHAUDHARYSABIH MANZOOR ALAM CHAUDHARY
Clinical Attachment in General and Acute Medicine at Epsom & St. Helier University Hospitals NHS TrustClinical Attachment in General and Acute Medicine at Epsom & St. Helier University Hospitals NHS Trust
Annabelle Louise MeadowcroftAnnabelle Louise Meadowcroft
Specialist Nurse Paediatric Bereavement at Epsom and St Helier University HospitalSpecialist Nurse Paediatric Bereavement at Epsom and St Helier University Hospital
Meusa ChandramohanMeusa Chandramohan
Phlebotomist at Epsom And St Helier University HospitalPhlebotomist at Epsom And St Helier University Hospital