Hadi Nour
London,Greater London
Summary
Fast-learning, result-oriented employee, exhibiting strong organisational and communicative skills to drive business goals and possessing exceptional problem-solving and analytical skills. I am a hard-working, independent and passionate individual. Enthusiastic, friendly and personable demeanour with a knack for efficiency
Overview
1
1
year of professional experience
Work history
Front office receptionist
Bedford Hotel
London
2022.10 - 2023.06
- Navigated the Opera System with precision to check and update guest bookings.
- Handled VIP guest bookings, carefully inspecting rooms to ensure exceptional quality.
- Assisted with luggage handling, storage, and delivery while maintaining organised back-of-house operations and supporting guest services.
- Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
- Liaised with housekeeping to ensure swift turnarounds and thorough cleaning standards.
Team member/Multi-trainer
ShakeShack
London
2022.06 - 2022.10
- Conveyed product information effectively to customers, promoting sales.
- Collaborated with trainers and staff within the food service team to streamline the process of providing food promptly.
- Answered queries and resolved complaints regarding the food provided.
- Trained new staff members in different food stations.
- Displayed teamwork skills to improve overall productivity.
Education
GCSEs - All Subjects
Regent High School
LondonA-Levels - Economics, Business and English Literature
Regent High School
Bachelor of Laws (LLB) - Law
University of Westminster
LondonSkills
- Multitasking proficiency
- Communication
- Calm under pressure
- Conflict management
- Time management
- Customer rapport
- Attention to detail
Timeline
Front office receptionist
Bedford Hotel
2022.10 - 2023.06
Team member/Multi-trainer
ShakeShack
2022.06 - 2022.10
GCSEs - All Subjects
Regent High School
A-Levels - Economics, Business and English Literature
Regent High School
Bachelor of Laws (LLB) - Law
University of Westminster