Hadi Amiri
Sheffield
Summary
A disciplined and highly skilled IT Specialist with over 14 years of experience, including 5+ years in a fast-paced MSP environment. Proven expertise in managing IT infrastructure for more than 400 corporate clients and resolving complex issues across Microsoft 365, networking, and server environments. A proactive problem-solver known for building strong client relationships and consistently meeting strict SLA targets.
Overview
14
14
years of professional experience
4046
4046
years of post-secondary education
Work history
Senior Network & IT Engineer
Sorooshan Company
Tehran, Iran
2019.01 - 2024.01
- Provided front-line and escalated support for 400+ corporate clients within a structured MSP environment.
- Managed the full ticket lifecycle using an in-house PSA system, ensuring resolutions within agreed time-frames.
- Reduced system downtime by implementing proactive monitoring and regular patch management for client servers and networks.
- Managed on-site and remote installations of routers, switches, and server hardware.
- Optimized VoIP and network configurations to improve client connectivity and system uptime.
- Dedicated to delivering exceptional client experiences by resolving technical issues with a friendly, helpful, and patient approach
- Led a team of junior engineers for successful product development.
- Streamlined communication for quicker problem resolution.
Senior Network Engineer
MIBC Company
Tehran, Iran
2013.01 - 2019.01
- Designed and deployed secure network infrastructures from scratch.
- Configured firewalls and VPNs to ensure secure remote access and data protection.
- Personally tested and quality-checked all hardware before deployment to guarantee 100% reliability for clients.
- Identified and fixed network vulnerabilities through detailed risk assessments, ensuring a high standard of safety.
- Stayed ahead of security threats by proactively updating firewall configurations and monitoring network traffic
Network Engineer
MIBC Company
Tehran, Iran
2010.01 - 2013.01
- Delivered daily Help Desk support, resolving hardware and connectivity problems for end-users.
- Handled physical infrastructure tasks including cabling, PC assembly, and Wi-Fi configuration.
- Installed hardware components, ensuring optimal operation of the network infrastructure.
- Streamlined operations by developing clear documentation for both IT staff and end users.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
Education
Microsoft 365 Administrator Expert - MS-102
CompTIA Security+ - SY0-701
CompTIA A+ - Core 1 & 2
CCNA - 200-301 (Cisco)
VoIP Certified Engineer - Asterisk/PBX
MCITP - Microsoft Certified IT Professional
Pre-university Diploma - HND
Skills
- MSP Operations: Proficient in Ticket Lifecycle Management (In-house & Standard PSA tools), meeting SLAs, and using RMM tools for proactive monitoring and patch management
- Systems & Cloud: Microsoft 365 (Admin Centre), Azure Security, Active Directory, and Windows Server management
- Networking: Expertise in TCP/IP, DNS, LAN/VPN troubleshooting, and configuring Cisco/MikroTik routers
- Hardware: Hands-on support for desktops, laptops, mobile devices, thermal printers, and network peripherals
- Tools: Experienced in Remote Support tools (AnyDesk, TeamViewer, WinBox, VNC) and troubleshooting custom-built service desk platforms
LANGUAGES
English: B2 (Upper Intermediate)
Persian: Native
CURRENT STATUS (UK)
Sheffield | Oct 2024 – Present
- Technical Consultant (Remote/Part-time): Still providing technical advice and remote troubleshooting for Sorooshan Company on a project basis.
- Upskilling: Earned CompTIA A+ and Microsoft 365 Administrator Expert certifications (2025).
- Local Work: Working in local roles in Sheffield to understand the UK workplace and improve communication.
Visa Status
Dependent- Skilled worker
References
References available upon request.
Timeline
Senior Network & IT Engineer
Sorooshan Company
2019.01 - 2024.01
Senior Network Engineer
MIBC Company
2013.01 - 2019.01
Network Engineer
MIBC Company
2010.01 - 2013.01