hades mycroft
Portsmouth,Hampshire
Summary
Detail-oriented Facilities Manager with expertise in cash handling, accounting, and customer service. Managed building security and incident resolution while maintaining compliance with food safety and hygiene standards. Developed engineering prototypes and applied coding skills in Python, JavaScript, HTML, and CSS, contributing to innovative solutions and team objectives.
Overview
6
6
years of professional experience
Work History
Head of house
Kew Green Hotels
Portsmouth, Hampshire
03.2022 - Current
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Collaborated with team to develop and implement strategies that achieved operational targets.
- Implemented regulatory standards and policies to promote a safe working environment.
- Maintained clean, safe working environments to eliminate accident risks.
- Resolved customer complaints using effective communication and tailored resolution strategies.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Retail Team Member
Dominos pizza LTD
Portsmouth, Hampshire
03.2024 - 12.2025
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Took orders and made suggestions to guest tastes and preferences.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Resolved customer disputes, achieving positive outcomes and enhancing overall customer satisfaction.
- Mastered tasks swiftly to contribute to overall team performance.
- Collaborated with team to complete daily operational tasks, ensuring alignment with team targets.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
Catering Assistant
BH Live
Portsmouth, Hampshire
02.2023 - 01.2025
- Worked closely with catering team to provide seamless meal service to guests.
- Cleared food preparation areas promptly after service to ensure cleanliness and readiness for the next meal., serving, and eating areas promptly to ensure readiness for next service.
- Maintained a meticulously clean and organised kitchen environment, surpassing local health inspection standards.
- Ensured excellent health and hygiene practices were followed to minimise risks to the public.
- Operated commercial kitchen equipment safely, including ovens, grills, and mixers, following all health and safety guidelines.
- Monitored and adjusted temperature controls of refrigeration units to ensure freshness and safety of food items.
- Disposed of kitchen waste daily to uphold cleanliness and support recycling initiatives. and recycling to support sustainable kitchen practices.
- Maintained a clean appearance by following proper hygiene protocols while working in the kitchen. and tidy appearance while adhering to safety protocols with protective equipment.
FM Front of House
BirdHam House ltd
Portsmouth, Hampshire
01.2021 - 08.2022
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
Education
GCSEs - STEM
university technical college
portsmouth01-2021
Skills
- Health and safety
- Safety protocols
- Operational efficiency
- Resource management
- Project Management
- Cleaning schedule maintenance
- Housekeeping standards
- Food knowledge
- Equipment Maintenance
- Customer service
- Guest service
- Interpersonal communication
- Team collaboration
- Staff supervision
- Client relationship management
- Conflict resolution
- Effective communication
- Organisational skills
- Prioritising tasks
- Facility inspections
- Computer literacy
- Facility inspections
Timeline
Retail Team Member
Dominos pizza LTD
03.2024 - 12.2025
Catering Assistant
BH Live
02.2023 - 01.2025
Head of house
Kew Green Hotels
03.2022 - Current
FM Front of House
BirdHam House ltd
01.2021 - 08.2022
GCSEs - STEM
university technical college