Haddy Jagne

Handled telephone enquiries to address customer questions and requests, Listened to customers to understand needs and offered tailored solutions, Updated records to maintain accuracy and confidentiality while resolving complaints calmly and professionally, turning difficult situations around and supporting team to uphold high service standards.

Performed daily tasks with precision in a fast-paced environment.

Acquired and implemented new skills for enhanced task performance.

Completed assigned tasks on time despite challenging deadlines.

• Answered calls promptly and delivered faultless service for diverse needs.
• Assessed customer needs and suggested relevant products or services to meet needs.
• Helped clients feel welcome by conversing warmly and professionally answering questions.
• Interacted professionally with guests and staff to enhance their experience.
• Executed assignments on short notice, ensuring timely completion of tasks outside regular hours.
• Communicated effectively with teams regarding current work, addressing issues and needs promptly.
• Collaborated in team setting to handle daily assignments and challenges.
• Assisted team members with tasks, contributing to consistent achievement of team targets.
• Trained and mentored new workers on policies and procedures.
• Listened to directives from senior team members to complete safe, accurate work.
• Accomplish tasks with enthusiasm and demonstrate skills in time management.
• Responded quickly to emergencies and assisted in resolving urgent concerns.
• Operated equipment following correct procedures and safe practices.
• Handled team filing, data entry and recordkeeping.
• Followed experienced team members to learn basic and advanced job skills.

• Built strong, trusting relationships by reliably handling requests.
• Assessed customer needs and recommended relevant products or services to enhance satisfaction.
• Handled team filing, data entry and recordkeeping.
• Collected required materials, tools and supplies to complete work.
• Stayed collected and calm during difficult situations and interactions.
• Delivered finished work to precise specifications following verbal and written orders.
• Accomplish tasks with enthusiasm and demonstrated skills in time management.
• Met high-volume demands with enthusiasm and quality service and support.
• Answered calls promptly and delivered faultless service for diverse needs.
• Adhered to policies and procedures for smooth daily operations.
• Coordinated driver check-ins and check-outs, ensuring accurate preparation of load and run sheets.
• Inspected shipments to confirm readiness for loading onto trailers.
• Audited shipments to confirm correct dispatch of all pallets to designated stores.
• Reviewed pallet standards while assigning stores to other locations for compliance.

• Managed various events, ensuring smooth coordination and safety. Weddings, Graduations, Prom Nights, Football Matches, Club and Pub doors making sure the event venue is safe for all the public and peoples attending the event and around.
• Responded promptly to emergency situations, ensuring safety and support. and helped resolve concerns.
• Covered gatehouse duties, verifying drivers' paperwork for accuracy and directing visitors to relevant departments, ensuring efficient operations.
• Greeted clients warmly, fostering a welcoming environment. by conversing warmly and professionally answering questions.
• Assisted team members with tasks, consistently meeting targets and contributing to overall team success.
• Protected information and maintained confidentiality.

• Monitored project sites to assess progress of skills training on fisheries funded by the organisation.
• Managed team filing, data entry, and recordkeeping to ensure organisation and accessibility of crucial documents.
• Coordinated delivery and collection of office mails, documents, and other items to maintain effective communication and workflow within the team.
• Complied with organisation's vehicle management regulations and executed related project tasks on time.
• Ensured the vehicle was always kept in good running condition through addressing minor repairs, planning for
• Major repairs, timely changes of oil, check of tires, brakes, water levels, and car washing. - Ensures
• Availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle; keeps track of insurance and other tax formalities
• - Maintained accurate vehicle log sheets detailing mileage and maintenance and submit them to the Administration Officer.
• - Submitted receipts for reimbursement and recordkeeping and fuel tracking document for assigned official vehicle.

• Drove office vehicles to transport World Bank staff and visiting missions efficiently.
• Ensured vehicle maintained in good running condition by addressing minor repairs, planning for major repairs, and performing regular maintenance checks.
• Ensures availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle; keeps track of insurance and other tax formalities
• Kept detailed vehicle log sheets and submitted them regularly to the Administration Officer.
• Submitted receipts and fuel tracking documents for proper accounting of the assigned official vehicle.
• Deliver and collect mail, documents, and other items.
• Restocked and organised office supplies to maintain operational efficiency.
• Assisted team members with tasks, contributing to consistent achievement of targets.
• Updated system records with current information.

• Supported individual by facilitating communication, coordinating timely attendance at appointments, and managing medication and meal schedules per doctor's advice.
• Built trusting relationships through reliable management of requests, enhancing care experience.
• Addressed issues and complaints professionally, leading to improved resolution processes.
• Safeguarded sensitive information by implementing strict confidentiality protocols.

• Supporting the Snr Administration Officer in preparation of all travel requisitions and purchase orders for missions and regional/national workshops and meetings.
• Supporting the Snr. Administration Officer in preparation of all documentation for missions and regional/national workshops and meetings.
• Supporting the Snr. Administration Officer in preparation of correspondence with partners and national counterparts.
• Transported UN staff, officials, and visitors while ensuring timely delivery and collection of mail, documents, and other items.
• Maintained vehicles in optimal running condition by addressing minor repairs, arranging major repairs, performing timely oil changes, and checking tires, brakes, and water levels.
• Ensures availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle; keeps track of insurance and other tax formalities Keep accurate vehicle log sheets and submit it to the Administration Snr Officer.
• Submitted receipts and fuel tracking documents for accurate vehicle management.
• Complied with UNOPS vehicle management regulations and executed related project tasks.
• Managed operational advance and fuel to support smooth daily operations of the office.
• Supervising and managing drivers day to day vehicle usage and fuel consumption

• Loaded, transported, and delivered items to clients and businesses safely and on time, reviewing orders pre- and post-delivery to ensure completeness, accuracy of charges, and customer satisfaction.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Delivered exceptional customer service by responding to inquiries and resolving client complaints effectively.
• Processed payments for all delivered items, ensuring accuracy and customer satisfaction.
• Prepared delivery and drop-off reports to document processes and ensure compliance with operational standards.

• Coordinated weekly appointments and medication schedules for the lady in my care to ensure adherence to her healthcare plan.
• Facilitated care planning by gathering essential medical information from patients to inform treatment decisions.
• Adhered to best practices in care delivery and requirements set forth by healthcare facility.
• Monitored unit supplies and communicated shortages to supervisor for prompt replenishment.