Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

HADDY GYE

BEESTON,England

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Centre Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Successful customer service with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience

Work history

Customer services advisor

First Bus group
Leeds, Leeds
11.2023 - Current
  • Handled customer queries via telephone and email, ensuring clear communication.
  • Utilised effective listening skills whilst interacting with customers to understand their needs better.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Promoted new products to customers, driving brand awareness.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Assisted customers in navigating company website, improving online experience.
  • Processed inbound customer calls, providing information on service .
  • Listened actively to offer accurate information and best solution to their needs.

Customer Service Adviser

Capita Customer Management
LEEDS, England
11.2017 - 11.2023
  • Effectively managed high volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Participated in staff meetings to discuss new developments.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Tracked orders and processed refunds for new and existing customers.
  • Registered and updated accurate customer information on database.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Increased client retention rate by [Number]%, employing [Skill] and [Skill] to build close and sustainable relationships with customers.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Liaised with team to develop strategies in improving customer service.

REAL ESTATE AGENT

IDEAL PROPERTIES COMPANY LTD
BANJUL THE GAMBIA
06.2013 - 01.2015
  • Accompanied buyers and sellers to their home inspections and appraisals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Informed home buyer of the sales, construction and warranty processes.
  • Oversaw the advertising of properties for web and print media.
  • Managed contracts, negotiations and all aspects of sales to finalise purchases and exceed customer expectations.
  • Negotiated contracts on behalf of clients.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Guided clients from beginning to end of the home buying process in choosing the right property.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Wrote contracts between buyers and sellers and ensured adherence.
  • Verified completion of legal formalities prior to closing dates.
  • Answered phone calls and emails from potential and existing customers.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

customer care/personal assistant

N WEB PLUS
BANJUL THE GAMBIA
07.2009 - 02.2012
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditure.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant CVs and coordinated both phone and in-person interviews.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Maintained a clean reception area, including lounge and associated areas.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Participated in staff meetings to discuss new developments.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Recorded customer communications to maintain proper documentation.
  • Managed correspondence, reduced response time by ensuring timely replies.

Education

GCSE - undefined

GAMBIA SENIOR SECONDARY
1997

High School Diploma - Computer Studies

QUANTUM NET
GAMBIA
09.1999

CERTIFICATE - MAKEUP INTRODUCTION

LEEDS CITY COLLEGE
LEEDS
2018

DIPLOMA - HAIR AND BEAUTY MEDIA -MAKEUP

LEEDS CITY COLLEGE
LEEDS
2019

Associate of Arts - ARTS &FASHION DESIGN

LEEDS CITY COLLEGE
LEEDS
05.2024

Skills

  • Customer-orientated
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
  • POS systems knowledge
  • Skilled in call centre operations
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures

Accomplishments

  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Capably managed a large volume call centre with more than 100 employees.
  • Cross-trained new call centre representatives.

Timeline

Customer services advisor

First Bus group
11.2023 - Current

Customer Service Adviser

Capita Customer Management
11.2017 - 11.2023

REAL ESTATE AGENT

IDEAL PROPERTIES COMPANY LTD
06.2013 - 01.2015

customer care/personal assistant

N WEB PLUS
07.2009 - 02.2012

GCSE - undefined

GAMBIA SENIOR SECONDARY

CERTIFICATE - MAKEUP INTRODUCTION

LEEDS CITY COLLEGE

DIPLOMA - HAIR AND BEAUTY MEDIA -MAKEUP

LEEDS CITY COLLEGE

High School Diploma - Computer Studies

QUANTUM NET

Associate of Arts - ARTS &FASHION DESIGN

LEEDS CITY COLLEGE
HADDY GYE