Habib M I Aziz

• Manage a portfolio of high-net-worth clients, both UK-based and international, delivering bespoke property management solutions.
• Act as Deputy Head of Property Management, stepping in to lead the team and ensure continuity of service when required.
• Onboard new landlords by seamlessly taking over property management from estate agents and establishing efficient handover processes.
• Elevated agency reputation through outstanding customer service, fostering long-term relationships and client loyalty.
• Consistently delivered high-quality property management services, resulting in increased trust and retention from valued clients.
• Provided strategic property advice aligned with client objectives and evolving legal frameworks.
• Introduced new systems to streamline internal operations, significantly enhancing overall efficiency and service delivery.
• Proactively fostered client satisfaction via regular updates, performance appraisals, and a solutions-oriented approach.
• Represented landlords in court hearings and managed bailiff appointments for tenant evictions in line with legal requirements.

• Oversee the day-to-day management and administration of a dedicated prime property portfolio, ensuring smooth operational flow.
• Provide expert advice on property licensing, including HMO requirements, and efficiently initiate and manage application processes as needed.
• Act as the primary liaison between tenants, landlords, and contractors, handling all maintenance and refurbishment matters with efficiency and professionalism.
• Maintain accurate document management systems, including licenses, tenancy agreements, and compliance certificates.
• Ensure properties remain fully compliant with current legal standards, including Gas Safety Certificates, EICRs, EPCs, and all relevant property licensing.
• Conduct comprehensive property inspections, followed by detailed reporting to clients.
• Chase overdue rental payments, ensuring timely collection and maintaining positive cash flow for landlords.

• Manage dilapidation processes, issuing notices, and leading negotiations between landlords and tenants to achieve equitable outcomes.
• Manage service charge and ground rent on behalf of the clients foreign clients

• Meet landlords and advise on rents
• Advertise properties on multiple listing sites to maximise exposure.
• Schedule and attend appointments with prospective properties and guide clients through each home's features and value.
• Advise clients about the letting process
• Set up viewings and show potential tenants around the property
• Select responsible, reliable tenants and negotiate rent with potential tenant
• Prepare tenancy agreements and inventories
• Check tenant references
•Maintained service efficiencies by creating and maintaining accurate records in RentMan Estate Agent software.

• Managing and responding to landlord and tenant property inquiries and issues.
• Proactive communication with both the landlord and tenant to ensure smooth operations.
• Obtaining competitive quotations and instructing contractors for property maintenance.
• Organised inventory, check-in and checkout appointments efficiently.
• • Attend any items marked on the check-out report and send a dilapidation claim to the landlord.
• Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
• Coordinate and manage all pre-tenancy preparations, routine property inspections, and deliver both proactive and reactive reports for landlords and tenants.

• Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
• Used HubSpot to handle current portfolio and prospective leads.
• Expanded business through effective network development, identifying new and prospective clients.
• Negotiated, prepared and signed contracts with clients.
• Tracked sales calls in the database for relationship management.
• Conducted research to address shipping errors and packaging mistakes.
• Administered sales orders, as well as processed and documented transactions.
• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
• Visited customer locations to determine needs, set up contracts and provide training.