Summary
Overview
Work History
Education
Skills
Timeline
Generic

Habiba Aktar

Wirral,Merseyside

Summary

Dedicated professional with expertise in customer service and medical terminology, proficient in Microsoft Office and conflict resolution. Demonstrates strong skills in document preparation, records management, and health and safety compliance. Experienced in using medical software for patient care, medication administration, and emergency response training. Committed to enhancing healthcare delivery through effective communication and meticulous attention to detail.

Overview

4
4
years of professional experience

Work History

Healthcare Technician/Assistant

SpaMedica UK LTD
Liverpool
12.2023 - Current


  • Handled confidential information, maintaining discretion and integrity.
  • Ensured infection control with strict adherence to sterilisation protocols.
  • Administered medication, enhancing patient health outcomes.
  • Performed diagnostic tests accurately for timely treatment initiation.
  • Built strong relationships with patients and their families achieving trust and respect.


  • Maintained accurate, up-to-date patient records, maximising data accuracy.
  • Managed surgical records and appointment systems for 30 patients.

Assistant Manager

David Clulow - John Lewis Opticians
City of London
05.2023 - 12.2023
  • Monitored sales performance regularly adjusting strategies as required.
  • Minimised inventory loss for improved profit margins.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Handled customer complaints effectively, restoring trust in our brand.

Assistant manager, customer service

Specsavers Opticians
City of London
04.2021 - 03.2023
  • Improved overall service quality for increased customer loyalty.
  • Improved resolution times for faster complaint processing.
  • Reviewed and updated company policies for enhanced customer interaction protocols.
  • Conducted regular team meetings fostering open communication, improving teamwork.

Education

GCSEs -

Mayfield School
London
06.2018 - 06.2018

Skills

  • Customer Service
  • Medical terminology
  • Microsoft Office
  • Conflict resolution expertise
  • Document preparation
  • Records management
  • Health and Safety Compliance
  • Use of medical software
  • Patient care
  • Medication Administration
  • Emergency response training

Timeline

Healthcare Technician/Assistant

SpaMedica UK LTD
12.2023 - Current

Assistant Manager

David Clulow - John Lewis Opticians
05.2023 - 12.2023

Assistant manager, customer service

Specsavers Opticians
04.2021 - 03.2023

GCSEs -

Mayfield School
06.2018 - 06.2018

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Habiba Aktar