Store Manager
Mothercare (Alshaya Company)
02 2017 - 05 2025
Hi, I’m
Habib Husaini Lodal
Salmiya,Kuwait
Summary
● Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
● Motivated Store Manager with 14 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Work history
Mothercare (Alshaya Company)
Store Manager
02 2017 - 05 2025
Job overview
- Managing one of the Top performing store in Kuwait and Middle East as well.
- Working with 28 staffs and managing their daily schedules.
- I ensure communication is effective throughout the store and back to brand team.
- Implement and review all the stock loss prevention controls. Implement process specific to store product/size/location.
- Manage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals.
- Implement store layout, visual merchandising, stock and fixture positioning according to the brand guidelines. Manage stock replenishment, product launches and promotions.
- Ensure store is fully complaint administratively and procedurally according to the company guidelines and deadlines.
- Maximize sales and ensure customer focus is prioritized at all the times.
- Weekly/ daily analysis of commercial reports and implementation of action plans where necessary.
- Manage manpower planning according to needs of the business.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
M.H. Alshaya Co. W.L.L- Asha'sAvenues Mall, Kuwait
Restaurant Supervisor
01 2012 - 01 2017
Job overview
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Managed inventory to avoid shortages and reduce waste.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Created team building initiatives to encourage upselling and meet revenue targets.
Nasser Sports
Customer Service and Sales Assistant
06 2008 - 01 2012
Job overview
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
National Institute Of Management Research & Technology
Bachelor Of Bussiness Administration
02/2002 - 06/2005
University overview
- GPA: A
Institute of Practical and Computer Accounting
Diploma in Computer Accounting from Computer Accounting
05/2006 - 06/2007
University overview
- I passed Computer accounting with good grades and obtained a diploma certificate, My Studies involved accounting packages like FOCUS, Microsoft office 365 and many other similar packages.
- I have gained an insight of computer technology. I learned the installation of computer and 'trouble shooting' which involved tackling and dealing with computer errors and resolving them.
- GPA: good grades
Skills
- Team Management
- Sales Operations
- Inventory Management
- Loss prevention
- Team-orientated
- Hiring and training
- Employee training
- Customer satisfaction
- Flexible schedule
- Outstanding communication skills
- Customer service
- Retail sales
- Brand building
Personal Information
References
- Mohammad Ebrahim, Operations Manager +965 97280325 mohammed.ebrahim@alshaya.com
- Danny Issa, Senior Operations Manager, +965 9966 1097, danny.issa@alshaya.com
Languages
English
Arabic
Additional Information
- Available Immediately
Timeline
Restaurant Supervisor
M.H. Alshaya Co. W.L.L- Asha's
01 2012 - 01 2017
Customer Service and Sales Assistant
Nasser Sports
06 2008 - 01 2012
National Institute Of Management Research & Technology
Bachelor Of Bussiness Administration
02/2002 - 06/2005
Institute of Practical and Computer Accounting
Diploma in Computer Accounting from Computer Accounting
05/2006 - 06/2007