HABEEB OLANREWAJU OLATILEWA
Leeds
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Support Worker
Bondcare
Normanton
05.2023 - Current
- Supported vulnerable individuals with communication difficulties, learning disabilities or mental health issues.
- Encouraged independence within safe boundaries while promoting choice and dignity at all times.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Maintained clean and well-organized environment for client happiness and safety.
General Manager
Habeelat Global Limited
Ogun State
02.2022 - 01.2023
- Developing and implementing strategic plans to achieve organizational goals Ensuring effective communication among departments and with external stakeholders Managing financial resources, including budgeting and forecasting Developing and implementing policies and procedures to improve operations Managing and motivating employees to ensure high performance and job satisfaction
- Monitoring and evaluating organization's performance and making necessary adjustments
- Identifying new business opportunities and developing partnerships with other organizations Personal Attributes: Leadership skills: general manager should be able to inspire and motivate employees, provide guidance, and set positive example for organization
- Managed high-performing teams to deliver quality customer service and stable profits.
- Delivered business strategy to drive revenue and operational efficiencies.
- Set policies and processes outlining expectations on employee attitude at every level.
- Analyzed accounting and financial data to get holistic view of company financial health.
Volunteer Support Worker
State Hospital
Ogun State
04.2020 - 01.2022
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments
- Maximized independence by motivating and supporting service users towards established goals.
- Assisted in organizing events and activities for people with disabilities
- Helped with basic administrative tasks such as answering phone calls and responding to emails
- Provided support to individuals with disabilities during events and activities
- Personal Attributes: Strong work ethic Positive attitude Willingness to learn and take on new challenges Reliable and punctual
- Managed service user records and oversaw records updates to support accuracy.
Customer Care Representative
Argone
Apapa
02.2018 - 03.2020
- Responded to customer inquiries via phone, email, and chat in timely and efficient manner
- Managed over 50 customer calls per day', or "Increased sales by 10%".
- Resolved customer complaints by providing appropriate solutions and alternatives within time limits
- Identified and assessed customers' needs to achieve satisfaction
- Maintained accurate records of customer interactions, transactions, comments and complaints
- Built sustainable relationships and trust with customers through open and interactive communication
- Demonstrated thorough understanding of products and services offered by company to effectively address customer inquiries and concerns
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
Warehouse Operative
Celplas Ind, Nig. LTD
Lagos State
02.2015 - 12.2017
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Completed work following safety rules for best working practices.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Sorted materials on warehouse racks and shelves.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Inspected received merchandise for any damages or discrepancies.
- Contacted suppliers to resolve shipment and delivery issues.
Computer Operator/Chief Operating Officer
Phursuns World
Ilorin
09.2010 - 01.2015
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
- Input data from multiple sources and output data to various forms of physical media.
- Monitored operations of computer systems and hardware.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Assisted with installation of software updates to computer systems.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
Education
Incident Response, BC, And DR Concepts - Cybersecurity
ISC2 Coursera
E-Learning02-2024
Security Principles - Cybersecurity
ISC2 Coursera
E-learning01-2024
Access Control Concepts - Cybersecurity
ISC2 Coursera
E-learning01-2024
Security Operations - Cybersecurity
ISC2 Coursera
E-learning01-2024
Network Security - Cybersecurity
ISC2 Coursera
E-learning01-2024
Diploma - Accounting and Accountancy
Kwara State Polytechnic
Kwara State10-2012
Skills
- Excellent communication skills
- Ability to work well under pressure
- Good problem-solving skills
- Proficient in Microsoft Office Excellent communication skills, both written and verbal
- Strong problem-solving skills with ability to think creatively and adapt to
- Different situations
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong organizational skills and attention to detail
- Consistently meet goals
- Vendor relationships
- Effective leader
- Project scope
- Behavioral Support
- Spreadsheet Development
- Documentation Abilities
- Cleaning and Sanitizing
- Troubleshooting
- Personal Care Assistance
- Care Plan Adherence
- Documentation
- Incident Reporting
- Care Plan Assessment
- PPE Usage
Languages
English
First Language
Timeline
Support Worker
Bondcare
05.2023 - Current
General Manager
Habeelat Global Limited
02.2022 - 01.2023
Volunteer Support Worker
State Hospital
04.2020 - 01.2022
Customer Care Representative
Argone
02.2018 - 03.2020
Warehouse Operative
Celplas Ind, Nig. LTD
02.2015 - 12.2017
Computer Operator/Chief Operating Officer
Phursuns World
09.2010 - 01.2015
Incident Response, BC, And DR Concepts - Cybersecurity
ISC2 Coursera
Security Principles - Cybersecurity
ISC2 Coursera
Access Control Concepts - Cybersecurity
ISC2 Coursera
Security Operations - Cybersecurity
ISC2 Coursera
Network Security - Cybersecurity
ISC2 Coursera
Diploma - Accounting and Accountancy
Kwara State Polytechnic
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