Habeeb Adetona
London
Summary
Customer-oriented Assistant Project Manager with 5years of experience on the railway industry, including work on the award-winning Elizabeth Line. Skilled in project coordination, stakeholder communication, and delivering projects on time and within budget. Known for improving processes, ensuring safety, and achieving high customer satisfaction. IOSH Managing Safely certified, ensuring adherence to industry health and safety standards.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Project Manager
MTR Elizabeth Line
London
08.2022 - 12.2024
- Supported project delivery for one of the UK's best train lines
- Identified and addressed customer pain points, leading to enhanced service delivery
- Managed timelines, budgets, and risks to ensure on-time project completion
- Provided administrative support during project execution, facilitating smooth operations.
- Enhanced communication with stakeholders through regular progress updates.
- Contributed to improved operations and increased customer satisfaction
- Prepared reports and presentations for stakeholders
- Promoted sustainability and optimized resource use
- Ensured compliance with health and safety standards by applying IOSH Managing Safely principles
- Proactively identified potential risks and worked on developing mitigation plans ahead of time.Track project progress, maintain comprehensive documentation, and report key metrics to senior management and stakeholders
- Handle on-call duties, respond to emergencies, and manage urgent issues effectively
- Took fully informed decisions by continuously collaborating with project stakeholders such as station managers and senior executives
Customer Sales Experience Assistant
MTR Elizabeth Line
03.2021 - 08.2022
- Delivered high-quality ticket sales and customer service, providing accurate information and addressing customer needs
- Assisted vulnerable passengers and managed ticket sales, revenue collection, and end-of-shift accountancy
- Monitored gate lines for fare compliance, coordinated with Travel Safe Officers, and managed Rail Replacement services
- Prepared reports on service performance and maintained accurate records of transactions and equipment usage
Customer Experience Assistant
MTR Elizabeth Line
08.2020 - 03.2021
- Provided excellent customer service, ensuring a smooth passenger experience
- Handled high-pressure situations professionally during busy periods
- Addressed customer inquiries and resolved complaints promptly
- Supported operational procedures to maintain service quality
- Exceeded performance targets consistently
Education
Bachelor of Business Administration - Business Administration
University of Uyo
Nigeria 12.2011 - 04.2015
Skills
- Project Coordination
- Communication
- Remote Collaboration
- Railway Expertise
- Health & Safety
- Problem Solving
- Technical Tools
- Team Leadership
- Customer-Centric Approach
- Presentation proficiency
- Invoice processing
- Office administration
- Stakeholder engagement
- Risk Assessment
- Proactive initiative
- Excel proficiency
Accomplishments
- Contributed to the Elizabeth Line's reputation as a top-performing train service.
- Supported the delivery of Abbey Wood Station's drivers' accommodation and related project works.
- Assisted in conducting dilapidation surveys to facilitate efficient project execution.
- Delivered new benches to Ealing Broadway Station, leading to improved customer satisfaction survey scores.
Custom
- Football
- Socializing
Certification
UK Full Driving Licence
IOSH Managing Safely
References
References available upon request.
Timeline
Assistant Project Manager
MTR Elizabeth Line
08.2022 - 12.2024
Customer Sales Experience Assistant
MTR Elizabeth Line
03.2021 - 08.2022
Customer Experience Assistant
MTR Elizabeth Line
08.2020 - 03.2021
Bachelor of Business Administration - Business Administration
University of Uyo
12.2011 - 04.2015
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