Summary
Overview
Work history
Education
Skills
Timeline
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GYAN AFARI YEBOAH

GYAN AFARI YEBOAH

Coventry,United Kingdom

Summary

Dedicated professional with a strong foundation in analytical skills, problem-solving, and communication. Demonstrates exceptional teamwork and customer service abilities, with a focus on empathy and relationship building. Proficient in critical thinking and adept at handling returns and refunds processing. Committed to leveraging these skills to enhance customer satisfaction and drive business success. Also I love to watch football, anime and playing games.

Dependable individual with knack for customer service and sales. Possesses excellent communication skills and proactive approach to problem-solving. Aims to enhance customer satisfaction and drive sales growth.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Retail worker

Melcom Ghana
Berekum, Ghana
01.2024 - 01.2025
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Liaised with suppliers regularly for timely delivery of products,.
  • Handled returns or exchanges professionally maintaining high level of customer satisfaction.
  • Managed inventory levels effectively to minimize out-of-stock situations.
  • Collaborated with team members to meet daily sales targets, enhancing store performance.
  • Maintained clean and organized store shelves for a pleasant shopping environment.
  • Demonstrated strong knowledge of products by answering customer queries effectively.

Cleaner

Absa Bank
Kumasi, Ghana
07.2023 - 06.2024
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Utilised eco-friendly products to maintain a safe, chemical-free environment.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.

TEACHING ASSISTANT

DUNKWA METHODIST SCHOOL
Dunkwa
09.2021 - 07.2023
  • Supported classroom teaching by working with students, helping them understand lessons content and build confidence in their learning
  • Prepared classroom materials and resources ahead of lessons, contributing to smooth and organized daily teaching
  • Strengthened professional knowledge by engaging in conversations, asking thoughtful questions and holding conversations with pupils and teachers
  • Helped maintain positive and inclusive classroom environment by promoting good behaviour, patience and encouragement
  • Provided feedback to teachers on student progress, and offered adjustments and support strategies
  • Offered one-on-one guidance to struggling students for improved academic performance.

MINING OPERATIONS OFFICER

MINING SITE
Obuasi
01.2022 - 05.2023
  • Company Overview: Mining operations in Ghana
  • Operated heavy machinery such as excavators, rock crushers, and conveyors to extract and process gold ore efficiently and safely.
  • Adhered to health and safety protocols while working on site with industrial equipment in high-risk environments
  • Maintained accurate records of gold extraction, machinery usage, site activity, and material output, to support operational compliance and ensure extracted data report is submitted in timely manner to management
  • Coordinated team to ensure smooth daily operations and safe workflow across all mining activities
  • Mining operations in Ghana

Education

WASSCE - SCIENCE

All For Christ Senior High School
Berekum
09.2019 - 09.2022

Skills

  • Analytical skills
  • Problem-solving
  • Communication
  • Teamwork
  • Customer service
  • Critical Thinking
  • Empathy
  • Relationship building with customers
  • Returns and refunds processing

Timeline

Retail worker

Melcom Ghana
01.2024 - 01.2025

Cleaner

Absa Bank
07.2023 - 06.2024

MINING OPERATIONS OFFICER

MINING SITE
01.2022 - 05.2023

TEACHING ASSISTANT

DUNKWA METHODIST SCHOOL
09.2021 - 07.2023

WASSCE - SCIENCE

All For Christ Senior High School
09.2019 - 09.2022

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GYAN AFARI YEBOAH