Gwennan Hughes

In 2003 I took up the post as a Sales Negotiator with Williams & Goodwin Estate Agents in the Bangor Office having then worked my way to become the Branch Manager in 2006, being responsible for the day to day running of the office, preparing marketing information for both sales and letting purposes, carrying out viewings for both sales and letting properties together with agreeing and progressing sales and letting of respective properties.

In 2010 the opportunity arose to become an Area Valuer based at the Llangefni Branch, here I predominantly worked on my own, inspecting properties and appraising them for selling either by Private Treaty, Tender (both formal and informal) or Auction; or for letting purposes - including rent reviews, negotiating terms for either sales and or lettings with Sellers and Buyers, Landlords and Tenants respectively, this has given me the experience of identifying defects in buildings and identifying solutions. At this time I also started carrying out professional valuations in accordance to the RICS red book guidelines, these reports can be complex and include diverse technical matters together with undertaking searches of recent sales of comparable evidence of similar properties including land, flood risk searches, radon gas search and land registry documents etc. to determine the valuation of the properties, all of this information has to be retained for a certain number of years in accordance to the RICS guidelines; and also to satisfy our Insurers which could be recalled upon for either internal or external audit purposes as required.

Dealing with Solicitors where needed to assist with transfer of ownership whether by sale or inheritance together with replying to court requests for assistance when dealing with partnership separations and so forth.

In 2013 I was asked to return to the Bangor Branch as a Trouble-shooter to provide training, motivation and support to the staff and finding out the root of the problems there, as the Branch wasn't performing to its full potential. After a successful 12 months there I was then asked to carry out the same post in the Caernarfon Branch, both of which have retained staff and increased turnover and profit. I find that being proactive and consistent with others whilst being honest achieves the best results.

I enjoy learning and developing new skills and thrive when assisting others to achieve their goals, objectives and targets. I have knowledge and experience of carrying out investigations and inspections of properties as we must do so, on properties on behalf of corporate clients when the client is removed from the property. Having carried out repossessions of properties has given me experience in dealing with complex matters and sometimes aggressive and difficult clients whilst always being sympathetic and adhering to the relevant laws and legislation.

Running the auction department, I have to regularly deal with Legal Packs for the sale of properties and land; and have to meticulously read the information provided by the Solicitors, as we are responsible for exchanging contracts with the buyers on the fall of the gavel and have to be certain that the information provided by the Solicitor is correct in relation to the property being offered for sale.

Experienced in completing complex financial accounts and responsible for the transfer of funds from the company's client account post auction to the relevant solicitors in readiness for completion of sales.

Handling a wide range of files for all types of properties including agricultural valuations, sales and land inspections for the company.

I take pride in my work, always ensuring accuracy and attention to details. I am responsible for ensuring that the information, which is held, whilst ensuring that it is compliant with statutory requirements. Experience of developing policies and researching changing legislation's in order to implement procedures to reflect changing and new legislative demands. I have the ability to manage multiple and complex projects within set deadlines and setting deadlines too.

I took up this post after leaving school and completed the day to day administration duties and assisted with the running of the office.

There was an element of sales as it was a company that sold Electricity to Farmers and businesses across the country, dealing with both individuals and corporate companies such as NPower.

During my time with the company I completed several NVQ's and gained knowledge of office software and procedures and ran reception areas by greeting visitors and responding to telephone and in-person requests for information. Promoted welcoming environment while managing receptionist area and fielding requests for information. Greeted customers promptly and professionally, providing friendly, knowledgeable assistance. Drafted professional meeting agendas, took minutes and followed up on action items. Reviewed expense reports and invoices to assist with monthly accounting processing.

Maintained detailed administration and office procedures to improve accuracy and efficiency. Responded to telephone enquiries from clients, vendors and members of public.

Called maintenance team to perform repairs and inspections on office equipment. Ordered office supplies and researched new deals and suppliers. Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.

Provided printing, photocopying scanning support to colleagues. Assisted managers in compiling and organising materials for meetings. Typed and proofread documents produced by other staff members. Kept and maintained accurate filing system for preservation of office information. Researched, analysed and summarised data for research.

Made travel arrangements and booked accommodation for staff members. Kept and maintained accurate filing system for preservation of office information. Handled scheduling of meetings and calendar management for senior staff. Created email notifications, invitations and agendas for meetings, events and appointments. Prepared, reviewed and submitted team expense reports.