Gwendoline Gardiner
Edinburgh,Midlothian
Summary
Offering strong organisational skills and ability to coordinate tasks effectively. Knowledgeable about managing schedules, planning events, and maintaining clear communication with team members. Ready to use and develop problem-solving, time management, and interpersonal skills in health and social care.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hard-working home care organiser with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic home care organiser with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Experienced home care organiser with over 31 years in the care industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
36
36
years of professional experience
Work history
Home care organiser
City of Edinburgh Council
Edinburgh, Midlothian
03.1994 - 07.2025
- Maintained clear channels of communication, improving teamwork and collaboration.
- Drove customer satisfaction with meticulous planning of projects.
- Facilitated meetings for effective communication across departments.
- Ensured adherence to timelines for efficient project completion.
- Prepared comprehensive event briefs to ensure all staff were well-informed.
- Managed logistics, ensuring smooth operations.
- Delegated tasks efficiently to maximise productivity within the team.
- Improved team efficiency by organising schedules and workflow.
- Streamlined processes with the implementation of robust organisational systems.
- Maintained detailed databases, improving accessibility of information and resources.
- Promoted a positive work environment by managing conflicts effectively.
- Remained calm under pressure to resolve issues and deliver smooth, professional event management.
- Liaised between event organisers, staff and volunteers to fulfil exact client briefs.
- Built and nurtured positive client relationships, upholding customer service excellence.
- Kept event and client documentation updated for accurate, up-to-date records.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
Kitchen assistant
Queen Margret university college
Edinburgh
02.1992 - 03.1994
- Adhered to health and safety regulations with careful handling of food and equipment.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Cleaned utensils, achieving a more efficient work environment.
- Contributed to team communication, resulting in better workflow efficiency.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Observed health and hygiene standards to minimise food contamination.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Cleaned food preparation and storage areas in line with schedule.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Cleared tables to remove dirty utensils and leftover food items.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
Bar maid
Scottish brewers
Edinburgh, Midlothian
02.1989 - 02.1992
- Fostered a welcoming atmosphere through polite conversation and prompt service.
- Collaborated effectively with team members to ensure smooth operation.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
- Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Performed closing duties, ensuring the venue was ready for business the following day.
- Maintained cash register operations for accurate financial transactions.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Verified guest ID prior to serving liquor.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Refused drinks service to guests without appropriate proof of age.
Education
SVQ Level 2 - Care
Scottish qualifications authority
Edinburgh 05/2004 -
Scottish Qualifications Certificate - Home care
Scottish qualifications authority
Edinburgh 05/2013 -
Scottish Qualifications Certificate - Care
Scottish qualifications authority
Edinburgh 11/2017 -
Skills
- Out of box thinking
- Customer focus
- Constructive feedback
- Multitasking
- People Management
- Staff management
- Rota coordination
- Team Leadership
- Meeting planning
Affiliations
- Travel, walking the Dog, socialising
References
References available upon request.
Timeline
Home care organiser
City of Edinburgh Council
03.1994 - 07.2025
Kitchen assistant
Queen Margret university college
02.1992 - 03.1994
Bar maid
Scottish brewers
02.1989 - 02.1992
SVQ Level 2 - Care
Scottish qualifications authority
05/2004 -
Scottish Qualifications Certificate - Home care
Scottish qualifications authority
05/2013 -
Scottish Qualifications Certificate - Care
Scottish qualifications authority
11/2017 -