Gwen Williams

Zero-hour contract, working busy shifts at Principality Stadium and Cardiff City Stadium during events.

• Collaborated with team members to manage busy periods effectively.
• Handled transactions at tills, poured drinks, served customers, and supported stock management.

Maintained cleanliness of ward and ensured patients’ meals were served at appropriate temperatures.

Engaged with diverse groups of people, enhancing communication skills and fostering a supportive environment.

Executed rigorous cleaning routines, including sanitising utensils and cookware to comply with health and safety standards.

• Managed time effectively to respond to urgent cleaning requests for bays or rooms.
• Handled chemical cleaning agents with care, following safety protocols and ensuring proper storage practices on cleaning trolley.

Serving drinks and food at Slug and Lettuce.

• Warmly greeted customers to build rapport and create welcoming atmosphere.

Supported glass collection to maintain cleanliness and efficiency.

• Gained experience in customer service by responding to requests effectively.

Student job, at Mothers' Ruin pub in Bristol bar work and waitressing

• Supported bar staff with cleaning duties and maintenance of the bar area.
• Collaborated effectively within a team environment to enhance customer service.
• Served food and beverages quickly, and maintaining food quality.
• Kept areas tidy, clearing tables and resetting them for new guests.

• Assisted in cleaning tasks to ensure all surfaces were disinfected during COVID-19.
• Performed scrubbing of surfaces, changing of beds, and cleaning of toilets and windows.
• Supported elderly residents with simple tasks to enhance their safety during the pandemic.
• Helped members of the public feel secure during COVID-19 by providing assistance where needed.
• Followed sanitisation, health, and hygiene regulations to maintain a clean environment.
• Completed cleaning projects on time to ensure customer satisfaction and loyalty.
• Disinfected high-touch areas regularly to contribute to illness prevention within the workplace.
• Emptied bins and sorted waste and recyclables for proper disposal.

• Sorted books according to order slips for efficient packing.
• Organised shipments by destination, ensuring accurate routing for international deliveries.
• Addressed customer complaints with clear communication and effective problem-solving skills.

• Working as a Kitchcen Porter with washing up and cleaning duties.
• Served customers and managed stock levels.
• Supported opening and closing operations, including dining area preparations.