Summary
Overview
Work history
Education
Timeline
Generic

Guy William Drayton

Birmingham

Summary

I am an enthusiastic and motivated English literature graduate with extensive experience in online and in-person customer-facing roles. My work handling complex financial issues with customers for the Civil Service, alongside my work for the literary social media start-up lit.salon has prepared me to be comfortable with sensitive social interactions. These experiences and alongside a passion for reading, have allowed me to immerse myself in contemporary literary culture and engage in thoughtful, in-depth conversations and give appropriate and informed recommendations about the books I love.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Marketing

lit.salon
2024.06 - 2025.04
  • A startup social media site focusing on book reviews, book clubs and general book discussion.
  • My main role was to drive traffic to the site through effective social media promotions and advertising, as well as aiding with general site maintenance and moderation.
  • This has resulted in 1,800 users signing up in the first year.

Administrative Office

Civil Service, His Majesty's Revenue and Customs
Birmingham
2022.10 - 2023.09
  • A customer-facing role for the debt management department serving the public in managing and solving their Self-Assessment tax liabilities.
  • The job required me to advise on financial matters and take large payments responsibly.
  • The role also required me to engage with vulnerable customers with physical and mental disabilities appropriately and follow the correct guidelines.

Library Auditor

Birmingham Midland Institute
Birmingham
2021.12 - 2022.10
  • Part time methodical administrative data entry- cataloguing archived and antique books to be recorded on a digital database.

Policy Advisor Internship

Civil Service, Business Energy and Industrial Strategy
London
2022.06 - 2022.07
  • Internship drafting reports in a concise, detailed manner to feedback to senior leadership.

Customer Assistant

Morrison's PLC
Birmingham
2020.06 - 2020.09
  • Providing friendly, efficient and responsible customer service at the checkout as well as aisles.
  • Maintaining the order and hygiene of the store with particular attention on the fresh produce.

Education

Master of Arts - English Literature

Royal Holloway, University of London
2023.09 - 2024.09

Bachelor of Arts - English Literature

Royal Holloway, University of London
2018.09 - 2018.09

A-Levels - English B, History C, Government and Politics B

Kings Norton Boys' School
2016.09 - 2018.09

GCSEs - 5 A-C

Kings Norton Boys' School
2014.09 - 2016.09

Timeline

Marketing

lit.salon
2024.06 - 2025.04

Master of Arts - English Literature

Royal Holloway, University of London
2023.09 - 2024.09

Administrative Office

Civil Service, His Majesty's Revenue and Customs
2022.10 - 2023.09

Policy Advisor Internship

Civil Service, Business Energy and Industrial Strategy
2022.06 - 2022.07

Library Auditor

Birmingham Midland Institute
2021.12 - 2022.10

Customer Assistant

Morrison's PLC
2020.06 - 2020.09

Bachelor of Arts - English Literature

Royal Holloway, University of London
2018.09 - 2018.09

A-Levels - English B, History C, Government and Politics B

Kings Norton Boys' School
2016.09 - 2018.09

GCSEs - 5 A-C

Kings Norton Boys' School
2014.09 - 2016.09
Guy William Drayton