Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Guy Sutton

Nuneaton,Warwickshire

Summary

Highly skilled professional with an extensive track record of delivery of diverse retail projects and initiatives. Demonstrates exceptional attention to detail, time management, and project management capabilities. Proven track record in effective communication, decision making, and stakeholder engagement. Adept at team leadership, technical delivery, and process improvement. Proficient in Microsoft Office Suite and Excel. Committed to fostering collaboration and cross-functional teamwork while maintaining resilience under pressure.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Delivery Manager

Holland & Barrett
Nuneaton, Warwickshire
02.2018 - 02.2025
  • Delivered a key high-profile initiative with a fully integrated finance system (Unit4) across the UK, IE and Netherlands domains.
  • Delivered a Finance initiative with a digital expense solution providing colleague benefit with quicker re-imbursement and demise of poor legacy processes.
  • Delivered the software platform (MRI) for the management of the H&B real estate portfolio providing enhanced property and lease visibility and IFRS16 reporting.
  • Delivery of a (SaaS) HR management system.
  • Responsible for the data workstream as part of a major ERP transformational project. Required the creation of a new team (7 FTE's) to reach out to all of H&B suppliers to check and validate the existing product data held and in addition the capture of new fields which would be either mandatory or optional in the future.

Technical Project Manager

Holland & Barrett
Nuneaton, Warwickshire
06.2016 - 02.2018
  • Demise of legacy Oracle POS across UK, IE and Benelux using gold build hard drive to complete the roll-out. Substantial cost savings were realised when the hard drive swap was carried out by adequately trained and supported store management vs engaging with a third party vendor.
  • Responsibilities to TPM support with the agile build of an in-house POS solution working collaboratively with engineering team.
  • Supported the UAT, providing constructive feedback to improve processes and useability.
  • Substantial savings with introduction of in-house solution vs legacy licensing costs.

Senior Business Project Manager

Holland & Barrett
Nuneaton, Warwickshire
10.2008 - 07.2016
  • Instrumental in the implementation of a retail POS solution (Oracle) across the UK, IE and Benelux regions, replacing legacy AS400 technology.
  • I managed a team of 7 FTEs. Supportive manager to help drive productivity and build a high performing team. Recognised talent being demonstrated by a colleague who I submitted the application for Retail Week Rising Stars Awards. This colleague was short-listed and subsequently won the IT/Technology Individual of the Year.
  • Contributed with the selection of favoured vendor partner with RFP and site visits.
  • Supported the selection of preferred hardware.
  • Comprehensive business requirements were created (User Stories) and used to monitor MVP.
  • Delivery of CRM solution (Siebel) in parallel to POS implementation.
  • Formed strong and productive working relationship with implementation and support partner (Skillnet)
  • Creation of all receipt template requirements.
  • Knowledge of testing lifecycle, test script creation, bug tracking tools, E2E validation, resource scheduling, re-tests and sign-off.
  • Supported the pilot stores implementation with on-site presence whilst noting recommendations and best practices.
  • Helped to define the store transition activities for the roll-out guide.
  • Contributed with the creation of colleague smoke testing scripts, training material and communication.
  • On-call resource to provide advice and direction to the retail colleague and installation partner if difficulties experienced during roll-out.
  • Fast tracked the implementation of the Oracle Retail Xstore POS into H&B first stores in Sweden and Belgium. Supported country specific requirements, training, UAT and on-site initial trading.


Business Project Manager

Holland & Barrett
Nuneaton, Warwickshire
03.2007 - 10.2008
  • Selected to support a SAP ERP project based in New York. I was responsible for the data and reporting workstreams.
  • Delivered a retail store cost and time saving benefit. Introduced a 'Blind Checking' process which originates in the distribution centre and negated the need for stores to check their delivery.
  • Delivered a Finance need to provide a solution to the way P&Ls were calculated. Historically these were created from a top-down perspective, but I supported the change to a bottom-up solution to provide a higher degree of accuracy.
  • Showcased strong project management skills and adaptability to acquire new knowledge swiftly.

Logistics Manager

Holland & Barrett
Nuneaton, Warwickshire
12.2005 - 03.2007
  • Responsible for the data control team driving accuracy of product attributes and providing effective and timely reporting to senior management.
  • Responsible for the depot replenishment team to manage the fulfilment of the distribution centre to KPI's.
  • Responsible for the merchandising team to provide planogram support for the UK and IE retail stores whilst managing the ongoing changes and review schedules.

Assistant Store Manager

Platform Building Materials
Kings Norton, Birmingham
12.2004 - 12.2005
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Managed cash registers, handled financial transactions accurately.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Assisted in recruitment process to build a high-performing retail team.
  • Facilitated smooth operation with effective scheduling and task delegation.
  • Scheduled staff rotas to meet business demands within budget.
  • Instructed staff on point-of-sale till operation and transaction processing.

Central Store Merchandiser

Homebase
Wallington, Surrey
04.1999 - 12.2004

Assistant Store Manager

Texas Homecare/Homebase
Midlands
06.1990 - 04.1999

Trainee Manager

Texas Homecare
Midlands
09.1988 - 06.1990

Education

Higher National Diploma - Computer Studies

Derbyshire College of Higher Education
Derby

National Diploma - Computer Studies

North Warwickshire College of Technology & Art
Nuneaton, Warwickshire

CSE/O-Level -

Hartshill High School
Nuneaton, Warwickshire

Skills

  • Attention to detail
  • Time management
  • Remote work experience
  • Hybrid work experience
  • Project management
  • Coordination
  • Collaboration
  • Cross-functional teamwork
  • Effective communication
  • Decision making
  • Effective delegation
  • Self-motivation
  • Stakeholder engagement
  • Excel proficiency
  • Team Leadership
  • Technical delivery experience
  • Effective decision making
  • Resilience under pressure
  • Process Improvement
  • Microsoft Office Suite

Certification

Disclosure & Barring Service - Enhanced Certificate

03/2025 - 03/2026

Timeline

Senior Delivery Manager

Holland & Barrett
02.2018 - 02.2025

Technical Project Manager

Holland & Barrett
06.2016 - 02.2018

Senior Business Project Manager

Holland & Barrett
10.2008 - 07.2016

Business Project Manager

Holland & Barrett
03.2007 - 10.2008

Logistics Manager

Holland & Barrett
12.2005 - 03.2007

Assistant Store Manager

Platform Building Materials
12.2004 - 12.2005

Central Store Merchandiser

Homebase
04.1999 - 12.2004

Assistant Store Manager

Texas Homecare/Homebase
06.1990 - 04.1999

Trainee Manager

Texas Homecare
09.1988 - 06.1990

Higher National Diploma - Computer Studies

Derbyshire College of Higher Education

National Diploma - Computer Studies

North Warwickshire College of Technology & Art

CSE/O-Level -

Hartshill High School

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Guy Sutton