Guy Martin
Skegness,England
Summary
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment. Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Overview
6
6
years of post-secondary education
Work History
Store Assistant (Voluntary)
Brent Lodge Wildlife Hospital Charity Shop
Selsey, West Sussex
- Enhanced customer service by responding promptly to queries.
- Maintained store cleanliness for an appealing shopping environment.
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Assisted customers, resulting in a positive shopping experience.
- Arranged displays attractively, driving impulse purchases.
- Monitored shop floor consistently to deter thefts and losses.
- Directed customers towards desired merchandise successfully reducing search time.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Operated cash registers with accuracy and processed cash and card transactions.
Customer service Representative (Voluntary)
Jobcentre Plus
Chichester, West Sussex
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
GCSEs -
Fulston Manor School
Sittingbourne 09.1985 - 07.1991
Skills
- Cash handling
- Customer service excellence
- Relationship building with customers
- Till operation
- Order processing
- Store maintenance
- Microsoft office suite familiarity
- Email correspondence expertise
- Social media engagement competency
- Strong written communication
- Time management prowess
- Patience under pressure
- Resilience to stressful situations
Affiliations
- Music/Amateur DJ
- Reading
- Retro Video Games
- Spending time with family
Timeline
GCSEs -
Fulston Manor School
09.1985 - 07.1991
Store Assistant (Voluntary)
Brent Lodge Wildlife Hospital Charity Shop
Customer service Representative (Voluntary)
Jobcentre Plus
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