Guto Harri Jones
Llangristiolus,Ynys Môn
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
Work history
Store manager
Wynnstay
Gaerwen
2023.02 - Current
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Upheld health and safety regulations within premises to ensure safe shopping environment.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Assisted customers in locating products around shop floor promptly.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Handled cash transactions accurately, minimising financial discrepancies at till.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Leveraged strong working knowledge of products and systems within agricultural industry.
Store supervisor
Wynnstay
Gaerwen
2021.03 - 2023.02
- Enforced health and safety standards resulting in safe workplace.
- Created inviting store environment enhancing customer shopping experiences.
- Handled delivery logistics for seamless stocking of new arrivals.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Resolved complaints to achieve full customer satisfaction.
Store assistant
Wynnstay
Gaerwen
2017.02 - 2021.03
- Handled complaints efficiently, ensuring customer satisfaction.
- Increased sales through suggestive selling techniques.
- Enhanced customer service by responding promptly to queries.
- Troubleshot register issues promptly, minimising disruption of service.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Agricultural engineer
PAR Contractors
Brynteg
2013.03 - 2017.01
- Optimised machinery usage, enhancing field operations efficiency.
- Inspected farm equipment regularly, ensuring operational efficiency.
- Kept clean, organised work station, maximising efficiency and minimising potential risk.
- Completed emergency field-based repairs quickly and accurately, limiting operational disruptions.
- Identified faults in hydraulic and mechanical equipment and implemented corrective action to restore function.
- Carried out routine servicing of vehicles, equipment and plant to maintain safe, smooth farm operations.
- Repaired, serviced and maintained machinery and equipment for smooth farm and factory operations.
- Documented completed maintenance and repair tasks for accurate, up-to-date records.
Education
Higher National Diploma - Agricultural Engineering
Coleg Meirion Dwyfor Glynllifon
Gwynedd2010
GCSEs - Secondary Education
Ysgol Gyfyn Llangefni
Llangefni2009
Skills
- Health and Safety regulations
- Forklift operation
- Stock control systems understanding
- Store security vigilance
- Resilience under pressure
- Initiative taking
- Health and Safety Compliance
- Customer Service
Languages
Welsh, English
Native
Timeline
Store manager
Wynnstay
2023.02 - Current
Store supervisor
Wynnstay
2021.03 - 2023.02
Store assistant
Wynnstay
2017.02 - 2021.03
Agricultural engineer
PAR Contractors
2013.03 - 2017.01
Higher National Diploma - Agricultural Engineering
Coleg Meirion Dwyfor Glynllifon
GCSEs - Secondary Education
Ysgol Gyfyn Llangefni