Gustavo Jimenez Carrasco
London
Summary
Self-motivated Senior Operations Manager seeking a new challenge where my extensive comunication skills, team managment, problem solving and sanitation can be fully utilized. Looking for a new and challenging position. Liason with clients is one of my stronghold on which will make best use of existing skills and experience and also further my personal and professional development. Amazing communication skill in both oral and writing forms ❸ Ability to analyze all costumers requirements ❸ Highly skilled in cleaning: windows, carpets, and offices. Commercial and residential buildings ❸ Enthusiastic to perform all physical aspects of cleaning job duties ❸ More than ten years' experience in the area of cleaning environmental ❸ Passion about hygiene, flexible, reliable and be able to work at a fast pace ❸ Reporting any defective equipment or safety concerns to the Cleaning Manager ❸ Experience of cleaning public areas in a retail environment ❸ Can work well in a busy and demanding environment
Overview
21
21
years of professional experience
Work history
Senior Operatios Manager
GreenZone
London
05.2022 - Current
- Drove continuous improvement by monitoring and analysing customer trends and adapting service offerings.
- Guided, coached and managed a team of over 100 cleaning staff, including 20 direct and 60 indirect reports.
- Facilitated smooth and effective cleaning operations for 38 sites across London
- Resolved client issues relating to cleanliness with positive outcome.
- Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
- Led initial consultation with clients to gain accurate understanding of cleaning needs.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Prepared properties prior to tenants moving in.
- Recruited new staff with rigorous interviews and assessments.
- Responded to emergency cleaning needs following burst pipes or flooding.
- Delivered constructive feedback to improve cleaning staff performance.
- Inspected cleaning quality to achieve pristine standards.
- Liaised with clients to provide quotes and determine cleaning needs.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Reported on accidents and investigated incidents to protect staff safety.
- Identified talented employees for training and career development activities.
Area Manager
Total Clean
London
01.2016 - 05.2022
- Managing Area managers and staff, with over 49 contracts each, helping managers reach their KPIs
- In charge of commercial cleaning, retails, Schools, restaurants, communal areas, and Clinics
- Oversaw operations of a£1.5 million organization, including budget planning, strategy development, community outreach, forecasting, and payroll
- Expanded client bases by 100%, building lasting relationships to grow profit
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
- Upskilled staff through targeted training opportunities, enhancing team capabilities
- Developed strong teams by skilfully recruiting, orienting, and training loyal, hard-working employees
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions
- Conducted audits and risk assessments to achieve regulatory compliance
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Resolved conflicts promptly to promote positive environments for customers.
Area manager Elementary
Apollo cleaning services
London
10.2014 - 01.2016
- Lasing with clients, managing staff, looking after 40 contracts
- Created and implemented best practice policies and processes to aid operational performance
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency
- Utilized knowledge and research methods to benchmark planning activities and drive best practice results
- Conducted audits and risk assessments to achieve regulatory compliance
- Supported new business initiatives and projects and contributed to review meetings and change processes
- Prepared and presented reports, strategies, and recommendations for consideration by senior management
- Planned and managed resources and budget to support and deliver objectives
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
Area Manager
Cleanology
London
05.2014 - 10.2014
- Drove revenue increases and team morale by developing and deploying incentivized sales contests
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance
- Managed inventory and reduced shrinkage by 80% through detailed monitoring of daily operations and stock
- Resolved conflicts promptly to promote positive environments for customers
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Operative Manager of Specialist Services
PINNACLE
London
05.2010 - 05.2014
- Maximized company profits through rigorous analysis and control of both portioning and wastage
- Jet wash cleaning and graffiti removal
- Handled hazardous chemicals following correct procedures to minimize risks to people, buildings, and the local environment
- Sprayed exterior pathways with high-pressure water to remove build- up
- Painted and touched up building surfaces as part of regular maintenance processes
- Maximized longevity of equipment by performing preventive maintenance
- Investigated reports of hazardous chemicals and materials to determine remediation requirements
- Identified damage to buildings and organized remediation work
- Trained workers in correct safety practices and use of PPE for routine and special cleanup operations
- Addressed issues with graffiti on buildings and exterior structures using paint, water, or chemical cleaners
- Cleaned and disinfected surfaces following guidelines specific to the type of environment.
Cleaning Area Supervisor
MITIE Cleaning Services
London
04.2007 - 04.2010
- Administered everyday activities of cleaning staff
- Performed third-party audits on all cleaning activities
- Monitored continued learning programs for all cleaning staff
- Monitored inventory of all cleaning supplies and placed required purchase orders
- Ensured compliance with all policies and procedures according to safety requirements
- Enabled smooth operations, managing staff rotas in Timegate to guarantee optimal coverage
- Drove continuous improvement by ensuring timely, accurate reporting of near misses, incidents, and accidents
- Conducted routine tours through operating areas to verify safe and efficient operations
- Optimized staff performance by identifying development needs and ensuring training was obtained
- Coached, managed, and developed much junior staff to consistently meet and exceed individual KPIs
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Enforced first-class workmanship among staff for the successful delivery of targets.
Team Leader
CONNAUGHT ENVIRONMENTAL LTD
02.2003 - 02.2007
- Administered everyday activities of cleaning staff
- Performed third-party audits on all cleaning activities
- Monitored continuous learning programs for all cleaning staff
- Monitored inventory of all cleaning supplies and placed required purchase orders
- Ensured compliance with all policies and procedures according to safety requirements
- Implemented safe working methods and practices by conducting regular audits and workplace inspections
- Diagnosed and repaired process and machinery faults
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction
- Reduced personnel injuries through encouraging safe behaviour in workplace.
Education
ESOL in Level 1 -
Morley College
ESOL - Entry
Morley college
Skills
- Employee management
- Microsoft Word
- Resource allocation
- Budgeting
- Payroll understanding
- Microsoft Excel
- Safety protocols
- Employee performance evaluation
- Operations coordination
- Training and mentoring
- Performance improvements
- Inventory monitoring
- Window cleaning
- Microsoft Powerpoint
- Strategic Planning
- Team Building English Fluent Spanish Native Portuguese
- Facilities maintenance
- Monitoring deadlines
- Cleaning and sanitation
- Business development and planning
- Links
- Http://wwwlinkedincom/in/gustavo
- Outgoing personality
Languages
Spanish
Native
English
Fluent
Portuguese
Intermediate
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Operatios Manager
GreenZone
05.2022 - Current
Area Manager
Total Clean
01.2016 - 05.2022
Area manager Elementary
Apollo cleaning services
10.2014 - 01.2016
Area Manager
Cleanology
05.2014 - 10.2014
Operative Manager of Specialist Services
PINNACLE
05.2010 - 05.2014
Cleaning Area Supervisor
MITIE Cleaning Services
04.2007 - 04.2010
Team Leader
CONNAUGHT ENVIRONMENTAL LTD
02.2003 - 02.2007
ESOL in Level 1 -
Morley College
ESOL - Entry
Morley college
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