Gursewak Singh
Stockton On Tees,County Durham
Summary
Accomplished IT professional with extensive expertise in 365 administration, Active Directory management, and Azure synchronization. Demonstrates proficiency in Intune administration, SharePoint and OneDrive operations, and Teams coordination. Skilled in Exchange server management, Citrix console administration, and Sophos firewall management. Adept at handling VoIP systems, ManageEngine utilization, and Veeam backup solutions. Proven ability to configure group policies, set up DNS and DHCP, and manage backups effectively. Offers comprehensive Windows server expertise alongside project oversight capabilities. Experienced in desktop support, print node operation, and technical issue resolution with a strong foundation in TCP/IP and WAN proficiency. Excels in hardware enhancement and software troubleshooting while providing printer support and application handling. Proficient in VPN management, network setup and support, cloud services assistance, and antivirus infrastructure management. Committed to leveraging skills for innovative IT solutions that drive organisational success.
Overview
22
22
years of professional experience
Work history
Mobile Device Analyst
Defra
01.2025 - 01.2026
- Configuring and managing voip network
- Monitoring web server hardware and software to support optimal functioning.
- Managing Mobile devices through Apple Business Manager
- Applying new Policies in Sophos Portal
- Administered software upgrades and server patching to establish stable operations.
- Applying latest updates to devices through InTune admin portal
- Group policies for smooth operations.
- Updating Vodafone for portal for any users who onboard or off board.
- Performing server backup and recovery operations to safeguard company data.
- Setting up, configuring, and troubleshot Microsoft 365 applications.
- Administering multiple Microsoft Dynamics 365 environments and portals.
- Deployment of device through Intune
- Migrating Devices to Defender from third party tool
- Troubleshooting Access Point upgrading to new firmware.
- Applying and configuring new policies in Mimecast
- Monitoring Cyber security defender portal for any suspicious threats
- Managing and applying new policies in AV admin portal on
Infrastructure Engineer
The NBS
Newcastle upon Tyne
04.2024 - 12.2024
- Resolving technical faults across varied technologies, including servers, routers and switches.
- Installing and configuring Meraki switches and access points.
- Monitoring web server hardware and software to support optimal functioning.
- Managing and updating Software Asset Management in Service Now
- Asset lifecycle deployment, return and retire Hardware
- Managing and replacing Hardware Assets Management and updating this in Service Now.
- Applying new Policies in Sophos Firewall Portal
- Administered software upgrades and server patching to establish stable operations.
- Applying and configuring policies in Trellix Anti-virus
- Configuring and maintaining internal servers, workstations and group policies for smooth operations.
- Updating Vodafone for portal for any users who onboard or off board.
- Performing server backup and recovery operations to safeguard company data.
- Setting up, configuring, and troubleshot Microsoft 365 applications.
- Administering multiple Microsoft Dynamics 365 environments and portals.
- Deployment of device through Intune
- Migrating Devices to Defender from third party tool
- Troubleshooting Access Point upgrading to new firmware.
- Applying and configuring new policies in Mimecast
- Monitoring Cyber security 3rd web portal for any suspicious behaviour
- Managing and applying new policies in AV admin portal on user machines
- Minimising technical issues by providing ongoing maintenance and updates of server systems.
I.T Support Technician
WillisLease
Middlesbrough, Cleveland
02.2023 - 03.2024
- Managing daily Backups, Daily Sign-ins via Azure Portal, Monitoring Servers, Switches using VMware and other third party software, Working with clients to identify computer problems and advising on the solution, Azure account sync for new users, Resetting User Accounts on various software, Upgrading hardware, Installing new servers, Troubleshooting Network Printers, Troubleshooting on Client equipment, Logging Managing ticket system using Fresh Service, Active Directory user management, Increasing IP Range on DHCP
- Managing and troubleshooting voip network
I.T. Support Technician
Pulsant (Alpek Customer site)
Middlesbrough, Cleveland
09.2021 - 11.2022
- Managing daily Backups, Monitoring Servers, working with clients to
- Updating Software Asset Management in Service Now
- Asset lifecycle Process - deployment, return and retire Hardware
- Managing and replacing Hardware Assets Managing and updating this in Service Now.
- Manaaging and updating SharePoint sites
- Managing Mobile devices through Apple Business Manager
- Creating permission in SharePoint
- Managing and creating backups in Veeam
- Creating and updating users on 8x8 voip portal
- Improved system performance with installation of new hardware
- Components.
- Dealing with Third party suppliers.
- Provisioning mobile sims for user staff through Vodafone portal.
- Managing and updating Software Asset Management in Fresh Service
- Asset lifecycle deployment, return and retire Hardware
- Managing and replacing Hardware Assets and updating this in Fresh Service.
- Diagnosing network issues for seamless connectivity.
- Creating and managing Teams channels.
- Applying new Group Policies in Active Directory
- Administered software upgrades and server patching to establish stable operations.
- Applying and configuring policies in checkpoint firewall
- Configuring and maintaining internal servers, workstations and group policies for smooth operations.
- Updating Vodafone for portal for any users who onboard or off board.
- Performing server backup and recovery operations to safeguard company data.
- Setting up, configuring, and troubleshot Microsoft 365 applications.
- Administering multiple Microsoft Dynamics 365 environments and portals.
- Deployment of device through Intune
- Migrating Devices to Defender from third party tool
- Troubleshooting Access Point upgrading to new firmware.
- Applying and configuring new policies in Mimecast
- Monitoring Cyber security 3rd web portal for any suspicious behavior
- Managing and applying new policies in AV admin portal on user machines
I.T. Support Technician
Cubic
Middlesbrough, Cleveland
07.2020 - 08.2021
- Taking Inbound calls on the help desk, Monitoring Servers, working with clients to identify computer problems and advising on the solution, Escalations to third party Hardware issues, Resetting User Accounts on various software, Remote Troubleshooting on Client equipment, Logging Managing ticket system using Service Now, Active Directory user management, Meeting SLA's
- Configuring Meraki Cisco switches
- Communicating with third party vendors and suppliers
- Identify computer problems and advising on the solution, azure
- Account sync for new users, Resetting User Accounts on various software, upgrading hardware, installing new servers
- Troubleshooting Voip software, Troubleshooting on Client equipment, Logging Managing ticket system using Service Now
- Active Directory user management, Meeting SLA's
I.T. Support Technician
Digital Network
Middlesbrough, Cleveland
01.2012 - 08.2020
- Testing / monitoring Network Servers, Installing File / Printer
- Installing and configuring Cisco and Dell routers applying latest updates and patches.
- Dealing with third party suppliers providing large quantity of services.
- Updating Software Asset Management in Service Now
- Asset lifecycle Process - deployment, return and retire Hardware
- Managing and replacing Hardware Assets Management and updating this in Service Now.
- Creating AVD for clients to connect onto remote machines
- Migrating data from Tennant to another Tennant through Sharegate
- Migrating SharePoint sites
- Updating permissions In SharePoint
- Supporting clients with 365 portal including Exchange and Azure
- Server, Installing / Administration DNS DHCP, Configuring TCP/ IP, Installing and configuring printers on multiple devices, Testing and fixing faulty equipment and software support, installing latest updates from Microsoft, Installing configuring Anti-virus software, Logging Managing ticket system, Active Directory user management, Asset Management, Running Daily backups
Network Technician
Starlight Stores
Middlesbrough, Cleveland
01.2006 - 05.2012
- Installing Printers, managing ticket support system, managing group policies in Active Directory, Running Daily Backups, installing printers and file servers, use of remote desktop software to give support to remotely customers, Troubleshooting PC and laptops.
- Deploying new policies in Active Directory
- Updating permissions in Entra and Azure admin portal
- Uploading sites to SharePoint
IT SUPPORT ANALYST
WISE GROUP
Middlesbrough, Cleveland
08.2005 - 04.2006
- Software management, installing and maintaining hardware, To arrange for external technical support where problems cannot be resolved in house, Maintaining a log of any software or hardware problems detected, Providing exceptional customer service in person, via phone and email as appropriate, Logged and resolved help desk issues including troubleshooting hardware and software faults, Installing and configuring computer hardware, software, systems, networks, printers and scanners, Advanced printer / peripheral device troubleshooting, Responsible for setting up and management of group policies
1ST LINE SUPPORT
GARLANDS
Middlesbrough, Cleveland
09.2004 - 06.2005
- Installing, configuring printers, installing latest security updates, maintain ticketing system, troubleshooting windows servers and remote PC, Daily Backups, maintaining user management system, Providing remote technical support.
DATABASE ADMINISTRATOR
JENNINGS FORD
Middlesbrough, Cleveland
01.2004 - 08.2004
- Assessed customer needs and modified existing databases, determined business and functional requirements for business needs, Analysed departmental documents for appropriate distribution and filing, Worked directly with third party services to achieve customer satisfaction, Delivered an exceptional level of service to each customer by listening to concerns and answering questions, Performed initial client assessment and analysis to begin research process.
Education
Certificate of Higher Education - Azure Cloud Administrator
Microsoft Learning Portal
2026
Certificate of Higher Education - MS 365 Administrator
Microsoft Learning Portal
United Kingdom 05.2024 - 01.2026
COMPTIA NETWORK + -
Knightsbridge Training Academy
Harlow 04.2020 -
CIW Web Development - undefined
Koenig Solutions
New Delhi 04.2009 - undefined
NVQ Level 2 - Database Administration
Rathbone Training
Middlesbrough 04.2003 - undefined
NVQ Level 1 - Information Technology
Tertiary College
Middlesbrough 04.2001 - undefined
GCSE - undefined
Brackenhoe Secondary School
Middlesbrough 04.1999 - undefined
Skills
- 365 administration
- Active Directory management
- Azure management
- Intune administration
- SharePoint and OneDrive operations
- Exchange server management
- Citrix console administration
- Sophos firewall management
- Manage Engine utilization
- Veeam solutions
- Group policy configuration
- DNS and DHCP setup
- Windows server expertise
- LAN, WAN and SDWAN proficiency
LANGUAGES
Punjabi
Fluent
REFERENCES
References available upon request.
HOBBIES AND INTEREST
Football, Socialising, Enjoy Going to the Gym, Always willing to learn new things
Timeline
Mobile Device Analyst
Defra
01.2025 - 01.2026
Certificate of Higher Education - MS 365 Administrator
Microsoft Learning Portal
05.2024 - 01.2026
Infrastructure Engineer
The NBS
04.2024 - 12.2024
I.T Support Technician
WillisLease
02.2023 - 03.2024
I.T. Support Technician
Pulsant (Alpek Customer site)
09.2021 - 11.2022
I.T. Support Technician
Cubic
07.2020 - 08.2021
COMPTIA NETWORK + -
Knightsbridge Training Academy
04.2020 -
I.T. Support Technician
Digital Network
01.2012 - 08.2020
CIW Web Development - undefined
Koenig Solutions
04.2009 - undefined
Network Technician
Starlight Stores
01.2006 - 05.2012
IT SUPPORT ANALYST
WISE GROUP
08.2005 - 04.2006
1ST LINE SUPPORT
GARLANDS
09.2004 - 06.2005
DATABASE ADMINISTRATOR
JENNINGS FORD
01.2004 - 08.2004
NVQ Level 2 - Database Administration
Rathbone Training
04.2003 - undefined
NVQ Level 1 - Information Technology
Tertiary College
04.2001 - undefined
GCSE - undefined
Brackenhoe Secondary School
04.1999 - undefined
Certificate of Higher Education - Azure Cloud Administrator
Microsoft Learning Portal