Gurvinder Hunjan
Coventry
Summary
Dynamic professional with extensive experience in warehouse operations and team leadership at Menzies Distribution. Proven ability to achieve KPIs and enhance operational efficiency. Expertise in Microsoft Excel and effective communication drives team performance and maintains high-quality standards in fast-paced environments. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Operative
Menzies Distribution
Coventry
10.2021 - Current
- Sorting parcels into correct cages on the sortation line
- Working to KPIs on hourly basis to ensure lorry's are loaded on time to depart
- Using a PPT to load and unload trailers safely
NHS Supply Chain
Unipart Logistics
Rugby
07.2021 - 10.2021
- Driving a LLOP to order pick customers orders by a hand held scanner
- Accuracy is vital in this job and attention to detail is required
Production Operative
MECALAC
Coventry
01.2021 - 06.2021
- Working on the production line building tractors and dumper Trucks
- Using various hand tools and air tools to complete my job accurately and safely
Warehouse Operative
DPD
05.2020 - 11.2020
- Loading and unloading
- Appointed by senior sortation manager to floor walk and help maintaining KPIs
Shop Fitter / Joiner
Wanzl UK
Warwickshire
01.2020 - 05.2020
- Carpenter, manufacturing protective screens for COVID19.
Delivery Driver
DHL
Coventry
12.2019 - 01.2020
- Delivering parcels
- Required time management to endure daily targets are met
Print Finisher
CEWE
Leamington Spa
11.2019 - 12.2019
- Working as part of a team developing photos.
Leather Trimmer
I M Kelly
09.2019 - 11.2019
- Played key role in wrapping leather over the interior components for Bentley Vehicles
- Trained and developed 30 new recruits on tool safety and how to use tools adhering to company procedures
Quality Control Inspector - Leader
Aston Martin
07.2019 - 09.2019
- Inspecting parts that are delivered, to ensure they meet quality matrices and are in prestige condition
- Established process improvements utilizing lean methodologies to meet customer demands and improve production on the interior of the cars once they had been built for any defects on door cards, sun visors, steering wheel
Services, Chemist and private health care centers
DHL
04.2019 - 07.2019
- Order picking and packing pharmaceutical products to be dispatched to NHS Services, Chemist and private health care centers
- Participated in a focus group to reduce the change over time in packing section to support the line efficiency
Customer Experience Supervisor
Saint Gobain
08.2017 - 02.2019
- Lead a team of 12 staff, monitoring and maximizing operating efficiencies ensure the center runs efficiently and exceeds its daily targets
- Continually develop the skills, knowledge and behaviors of self and colleagues to meet the current and future needs of the business
- Support the delivery of customer journey maps to support business requirements i.e
- Lead management, complaint resolutions and initiatives as identified through customer feedback
- Work with the Jewson Customer Score Card (JCS), and other customer service practices across SGBD to ensure customers receive a 'best in class' customer experience and ensure strong portfolios are built
- Worked as part of the Customer Experience Centre to support colleagues to meet NPS, complaints, new accounts, and call overflow targets
- Liaise with managers, staff and stakeholder at branch level to ensure customer requirements are constantly being met
- Managed recruitment, performance management, training, and coaching
Team Manager
BMG Research
08.2015 - 06.2017
- Responsible for a staff of 21 - working in the research field for both public and private sectors; working with multi-national manufactures to Housing Associations, Central government departments to the NHS, professional bodies to High Street retailers
- Responsible for motivation of the individual team members, performance managing through one-to-one coaching, live listening-in, recognising training needs and de-briefing, monitoring on-going performance and assessing personal improvement plans
- Conducting disciplinary investigations and grievance raised
- Chairing regular meetings with staff
- Reporting statistics for the Senior Leadership Teams on ISUPERVISOR
- Carrying out daily team briefings with staff/interviewers and attending daily Team Manager meeting to improve performance, service delivery and targets
- Signing off pay and bonus for the team
- Monitoring, organising and prioritizing my own work load to ensure targets and deadline are met
Telesales Executive
PET
03.2015 - 08.2015
- Liaising with Senior Leadership Team (SLT) to arrange educational and vocational training programs tailored for under-performing students
- Personally, providing dance training programs to primary and secondary students during their holiday recess periods
- Diarizing and co-ordinating business development managers daily meetings and appointments to ensure their days are planned and optimised with limited time wasted
- Planning and co-ordinating marking of examinations, general office duties and day-to-day services updating notes and details on the Microsoft CRM Dynamics database
- Ensuring individual and organisations targets are met
- Attending daily team briefings
Team Leader
Genius Energy
07.2013 - 01.2015
- Responsible for managing a team of 15 call centre agents/telemarketers
- Ensuring team and individual KPI and quality targets are achieved
- Performance management through coaching, feedback, and monitoring
- Providing monthly team and individual feedback on KPI's to line manager
- Recruitment of staff
- Planning and chairing daily team briefings
- Attending regular manager team meetings
- Motivating the team- understanding individual team members drivers
- Preparing reports for company director
Call Centre Manager
Tower Marketing Solutions
Birmingham
11.2010 - 12.2011
- Management of the outbound Financial Service Sales Call centre comprising of 60 staff and 2 team leaders
- Recruitment and training of all new staff members
- Ensuring that Key Performance Indicators (KPI's) are met and maintained
- Ensuring accurate and updated databases
- Monitoring individual and team performance through regular supervisions, providing constructive feedback and coaching
- Maintaining team moral and motivation - through daily team briefings/updates and rewarding, incentivizing, and recognising good and exceptional performance
- Resolve customer disputes and complaints
- Conducted internal disciplinaries
- Attended monthly meetings with the directors and provided written reports of team statistics
Supervisor/Manager
Financial Data Management
Birmingham
01.2010 - 11.2010
- Telesales lead generator making outgoing telephone calls & dealing daily with basic telephone enquiries
- Licensed introducer of personal financial services products - leads would then be passed to the Financial Advisors to then convert into business
- My performance & targets excelled within the team which led me to becoming a supervisor and on the exit of the then Manager, I was promoted into this role
Education
NVQ - MANAGEMENT
Netherton Arts Centre
01.2012
Skills
- Management and team leadership
- Sales and customer management
- Call center operations
- Supply chain logistics
- Microsoft Excel proficiency
- Information technology skills
- Effective communication
- Assembly and power tools expertise
- Microsoft Office applications
- Organizational skills
- Administrative support experience
- Driving and transportation
- Salesforce CRM proficiency
- English language proficiency
- Warehouse operations experience
- Picking, packing, and order fulfillment
- General labor skills
Certification
- PPT Valid certificate
Timeline
Warehouse Operative
Menzies Distribution
10.2021 - Current
NHS Supply Chain
Unipart Logistics
07.2021 - 10.2021
Production Operative
MECALAC
01.2021 - 06.2021
Warehouse Operative
DPD
05.2020 - 11.2020
Shop Fitter / Joiner
Wanzl UK
01.2020 - 05.2020
Delivery Driver
DHL
12.2019 - 01.2020
Print Finisher
CEWE
11.2019 - 12.2019
Leather Trimmer
I M Kelly
09.2019 - 11.2019
Quality Control Inspector - Leader
Aston Martin
07.2019 - 09.2019
Services, Chemist and private health care centers
DHL
04.2019 - 07.2019
Customer Experience Supervisor
Saint Gobain
08.2017 - 02.2019
Team Manager
BMG Research
08.2015 - 06.2017
Telesales Executive
PET
03.2015 - 08.2015
Team Leader
Genius Energy
07.2013 - 01.2015
Call Centre Manager
Tower Marketing Solutions
11.2010 - 12.2011
Supervisor/Manager
Financial Data Management
01.2010 - 11.2010
NVQ - MANAGEMENT
Netherton Arts Centre
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