- Going to the gym
- Cooking
- Reading
- Travelling
Gurvinder Bains
Letchworth Garden City,Hertfordshire
Summary
Adaptable professional demonstrating strengths in training, issue identification, and team collaboration. Embraces challenges by picking up additional tasks to support team objectives and enhance workflow. Committed to fostering positive relationships and contributing to a cohesive team environment.
Overview
29
29
years of professional experience
Work History
Quality Coach
ReAssure UK
Letchworth Garden City, Hertfordshire
05.2000 - 06.2026
- Conducted employee accreditation assessments to ensure adherence to quality standards. on employees to ensure quality standards were met.
- Trained and mentored onshore and offshore employees, enhancing team performance and driving consistent results.
- Developed training materials and facilitated sessions via Teams and face-to-face, fostering skill development through group and one-to-one mentoring.
- Identified breaches, analysed root causes, and prepared escalation reports to support compliance and operational integrity.
- Met service time and quality targets through disciplined task handling.
- Identified issues early and provided practical solutions to problems.
- Updated procedure documents so employees completed day-to-day tasks with clarity.
- Managed deadlines through careful planning and coordination with stakeholders.
- Collaborated with team members to deliver target results reliably.
- Delivered consistent hard work to improve operations and achieve targets.
- Assumed additional responsibilities to support team objectives and maintain workflow efficiency. to support the team and reduce delays.
- Resolved customer queries using clear communication and step-by-step guidance.
- Handled customer concerns, escalated major issues to supervisor for review.
- Built courteous, effective working relationships with colleagues and stakeholders.
- Built knowledge of Personal Pensions Group personal pension and corporate pension products.
Data Entry Clerk
Hayes Information Management
Letchworth Garden City, Hertfordshire
11.1998 - 02.2000
- Input patient information into medical database following established data-entry procedures.
- Scanned documentation and entered into database to maintain accurate records.
- Verified and updated account information in company computer system.
- Created and maintained spreadsheets using Excel.
- Safeguarded confidential information during daily patient and administrative interactions.
General Assistant
Excel Marketing
Stevenage, Hertfordshire
06.1997 - 08.1998
- Liaised with customers and suppliers to ensure timely order fulfilment.
- Checked stock levels to confirm availability and minimise potential shortages.
- Improved file management for accurate record-keeping and efficient retrieval.
Education
Higher National Diploma - Marketing
University of Hertfordshire
Hatfield01-1996
BTEC in Business and Finance
Fearnhill Secondary School
Letchworth Garden City01-1993
GCSE's in Maths, English, Business Studies, Computer Studies, English Literature, History
Fearnhill Secondary School
Letchworth Garden CitySkills
- Quality assurance
- Performance monitoring
- Root cause analysis
- Process improvement
- Employee development
- Training material development
- Customer service
- Pension products
- Issue identification
- Deadline management
- Task collaboration
- Effective communication
- Willingness to learn
- Stress management
Interests
Timeline
Quality Coach
ReAssure UK
05.2000 - 06.2026
Data Entry Clerk
Hayes Information Management
11.1998 - 02.2000
General Assistant
Excel Marketing
06.1997 - 08.1998
Higher National Diploma - Marketing
University of Hertfordshire
BTEC in Business and Finance
Fearnhill Secondary School
GCSE's in Maths, English, Business Studies, Computer Studies, English Literature, History
Fearnhill Secondary School