Guruchitra Vetrivelan
Chennai
Summary
Experienced and results-driven KYC/AML professional with over a decade of experience in banking and financial services, specializing in Client Due Diligence, Quality Control, and Compliance. Proven expertise in managing end-to-end KYC refresh processes, delivering high standards of accuracy, and embedding a strong culture of risk and "Right First Time" across global teams. Strong track record in stakeholder engagement, risk identification, regulatory compliance, and embedding control frameworks in alignment with AML policies and operational procedures.
Overview
13
13
years of professional experience
Work History
HR Service Manager Delegate
Barclays Global Service Centre
Chennai
08.2022 - Current
- Delivered monthly and quarterly KPI-driven performance reports across HR Services by liaising with Finance and Control teams and ensuring strict adherence to reporting timelines and control procedures.
- Collaborated with senior stakeholders to present performance insights, proactively addressed SLA breaches, and implemented enhancements based on leadership feedback.
- Played a key role in embedding a strong control framework by ensuring that reporting standards and process documentation (SOPs) met audit and compliance expectations.
- Championed continuous improvement by creating and testing HR process workflows using IBM Blueworks, ensuring alignment with governance and business requirements.
- Facilitated cross-functional communication through hosting Business Review Meetings, documenting key decisions, and tracking service change approvals with multiple leaders.
- Served as a Subject Matter Expert (SME), providing training, coaching, and ongoing process support to team members to uphold performance and compliance standards.
- Supported the design and delivery of stakeholder dashboards and visual performance analysis using PowerPoint, contributing to stronger risk and control awareness across HR functions.
Quality Control Manager
Barclays Global Service Centre
01.2021 - 07.2022
- Led QC reviews of KYC files for Corporate Investment Banking clients, ensuring adherence to global standards and "Right First Time" principles.
- Acted as SME for KYC processes, guiding analysts on policy interpretations and issue resolution for high-priority remediation cases.
- Drove continuous process improvements by proactively identifying policy gaps and collaborating with Compliance, vetting, and QA teams.
- Provided detailed Quality MI metrics and dashboards to senior stakeholders; facilitated calibration sessions to ensure consistent policy application.
- Supported Head of KYC in fostering a robust control environment and embedding a strong culture of compliance and quality.
- Conducted targeted coaching sessions and training workshops on KYC methodology and best practices across teams.
- Responded to internal/external audit queries and supported 2nd line of defense control testing for high-risk client files.
Senior KYC Analyst
Barclays Global Service Centre
Chennai
12.2017 - 12.2020
- Analyzed and validated KYC documentation for a broad portfolio of corporate clients across specialist industry sectors.
- Liaised with stakeholders to resolve remediation issues, ensuring timely refresh cycle completions.
- Applied enhanced due diligence for high-risk and PEP clients, aligning with internal policy and external regulations.
- Supported KYC transformation projects focused on improving remediation timelines and operational efficiency.
Senior KYC Analyst
Barclays Shared Services
06.2015 - 04.2016
- Doing KYC Screening for corporate customers, it covers the compliance checks designed by the regulator, for the investment banking sector we do the screening and escalation that occur through the AML checks
- Assist the Business in performing searches (Google) and client screening
- Reviewing and advising on High Risk Clients that needs to be referred to the Group Reputational Risk Committee
- Identifying PEP and escalating to Financial Crime team
- Identifying Gaming and Gambling industries and referring to the KYC managers
- Screening clients and identifying adverse news and referring to Relationship Director
Senior Officer
Standard Chartered - Scope International Pvt Ltd
Chennai
09.2012 - 05.2015
- Executed comprehensive KYC, CDD, and EDD reviews across onboarding and remediation processes, ensuring adherence to internal quality control standards and global regulatory expectations.
- Assessed and escalated high-risk client profiles, including PEPs, adverse media, and sanctions matches, in line with AML policies and FATF guidance.
- Conducted quality reviews of client documentation and ensured accurate risk classification, contributing to a strong culture.
- Collaborated with compliance and business teams to resolve documentation gaps and facilitated clear stakeholder communication across remediation cases.
- Produced and reviewed MIS reports, WIP trackers, and daily quality dashboards to support senior management in performance monitoring and process improvements.
- Utilized multiple data sources (World Check, Norkom/Detica AOC, Alacra, Orbis) to validate client identity and ownership structures, ensuring proper audit trails.
- Supported internal quality assurance checks and provided SME-level guidance to peers, driving consistency and control effectiveness across the team.
- Ensured compliance with MiFID, FATCA, AML, and local regulatory requirements, contributing to internal and external audit readiness.
- Participated in calibration sessions and team huddles to maintain policy alignment and strengthen governance frameworks.
Education
Master of Business Administration - Finance & Human Resources
Anna University of Technology
India, Chennai07.2012
Bachelor of Commerce -
Madras University
India, Chennai04.2010
Skills
- KYC Refresh Process Expertise
- Regulatory & AML Compliance
- Risk Identification & Mitigation
- Quality Assurance and Control Frameworks
- Team Training & SME Support
- MI Metrics Ownership & Reporting
- Corporate Client Onboarding
- Stakeholder Engagement & Collaboration
- Adherence to Global Compliance Standards (FATCA, EU Guidelines, MiFID)
Personal Information
- Passport Number: Z3965231
- Date of Birth: 12/07/1989
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Advanced
C1
Timeline
HR Service Manager Delegate
Barclays Global Service Centre
08.2022 - Current
Quality Control Manager
Barclays Global Service Centre
01.2021 - 07.2022
Senior KYC Analyst
Barclays Global Service Centre
12.2017 - 12.2020
Senior KYC Analyst
Barclays Shared Services
06.2015 - 04.2016
Senior Officer
Standard Chartered - Scope International Pvt Ltd
09.2012 - 05.2015
Master of Business Administration - Finance & Human Resources
Anna University of Technology
Bachelor of Commerce -
Madras University