Gurpreet Singh

• Supporting store management while progressing through management development.
• Leading shifts and ensuring operational excellence.
• Coaching colleagues and maintaining Costa brand standards.
• Monitoring customer service and supporting continuous improvement.
• Managing operational priorities and resolving customer issues professionally.

Managed a high-volume Costa Coffee store with annual sales of approximately £800,000 and weekly sales reaching £17,000.

Key achievements included:

• Led a team of 11 colleagues, including one Assistant Manager and three Supervisors.
• Consistently exceeded sales targets in around 80% of reporting periods.
• Achieved a 96.6% Costa operational audit.
• Managed one of the UK's Top 5 Costa stores during 2024.
• Reduced labour costs and product wastage through improved planning and stock management.
• Improved mystery shopper scores through coaching and customer service development.
• Managed recruitment, training, performance reviews and succession planning.
• Maintained excellent standards in food safety, compliance and customer experience.

• Joined Costa following a successful career with Royal Mail.
• Promoted from Barista to Barista Maestro within six months.
• Progressed to Store Manager within one year.
• Led teams of up to six colleagues during busy trading periods.
• Delivered exceptional customer service while maintaining Costa operational standards.
• Contributed to improved sales performance and consistently positive customer feedback.

• Delivered reliable service while consistently meeting operational deadlines.
• Maintained full compliance with road safety and vehicle regulations.
• Demonstrated excellent time management, organisation and customer service skills.
• Adhered strictly to traffic laws, reduced risk of accidents.
• Performed daily vehicle inspections to ensure safety.
• Followed route schedules, improved punctuality.

• Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
• Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
• Assisted in emergency evacuation drills, ensuring all staff understood procedures.
• Responded to alarms with swiftness, ensuring minimal disruption to operations.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Maintained an organised reception area for a professional business environment.