Gurpreet Singh
Bracknell
Summary
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
7
7
years of professional experience
Work History
Business Analyst
Amazon India Development Centre
Noida
07.2022 - Current
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Identified gaps between current state and desired future state operations.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Developed reports using SQL queries to track progress against key performance indicators.
Retail Customer Service Associate
Ad Box Private Limited
Faridabad
03.2020 - 04.2022
- Resolved complex customer issues and provided in-person and telephone support.
- Communicated ongoing promotions to boost customer engagement and sales.
- Processed special orders, contributing to consistent monthly revenue increases.
Customer Service and Operations Analyst
Karvy Forde Search Pvt Ltd
Delhi
07.2018 - 01.2020
- Analyzed customer complaint trends to improve service delivery strategies.
- Developed policies and procedures enhancing customer experience and reducing costs.
- Provided actionable recommendations using business intelligence data.
Education
Bachelor of Business Administration -
D.A.V Institute of Management
01.2018
Bachelor of Arts - Tabla
Prayag Sangeet Samiti
01.2017
Class XII - CBSE
D.A.V Public School
01.2015
Class X - CBSE
D.A.V Public School
01.2013
Skills
- Data analysis
- Business intelligence
- Project management
- Process improvement
- Customer service
- Effective communication
- Business case validation
- Database management
- Decision-making
- Client relationship management
Hobbies and Interests
- Listening to music
- Playing Tabla
Work Eligibility
Eligible to work in the UK (Spouse Visa, ILR path)
Timeline
Business Analyst
Amazon India Development Centre
07.2022 - Current
Retail Customer Service Associate
Ad Box Private Limited
03.2020 - 04.2022
Customer Service and Operations Analyst
Karvy Forde Search Pvt Ltd
07.2018 - 01.2020
Bachelor of Business Administration -
D.A.V Institute of Management
Bachelor of Arts - Tabla
Prayag Sangeet Samiti
Class XII - CBSE
D.A.V Public School
Class X - CBSE
D.A.V Public School
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