Summary
Overview
Work history
Education
Skills
Timeline
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Gurpreet Kaur

Wolverhampton

Summary

Customer-focused professional with background in delivering exceptional support and resolving issues promptly. Skilled in communication and problem-solving, ensuring customer satisfaction and loyalty. Able to enhance service standards through empathy and effective solutions.

Overview

11
11
years of professional experience

Work history

Customer Support Agent

DPD Group
Wolverhampton , West Midlands
09.2024 - Current
  • Prioritised tasks in a fast-paced environment, maintaining consistent quality of service delivery.
  • Assisted customers with queries, improved satisfaction rate.
  • Managed customer complaints, ensuring positive experience.
  • Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over telephone.
  • Liaised with customers on progress of issues and routinely followed-up urgent requests.
  • Managed customer support calls, email correspondence and support ticketing system.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Direct Sales Executive

DPD
Smethwick , West Midlands
01.2018 - 06.2021
  • Established long-term relationships with customers to foster repeat business.
  • Resolved customer queries promptly, improving client satisfaction rates significantly.
  • Consistently met challenging sales targets through proactive lead generation efforts.
  • Enhanced customer relations by delivering exceptional sales presentations and product demonstrations.
  • Adapted quickly to changing market trends, ensuring sustained competitive advantage.
  • Streamlined internal processes, contributing towards an increase in productivity levels.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.

Sales Supervisor

Sixt
Birmingham , West Midlands
09.2014 - 01.2018
  • Established and maintained positive, profitable client relationships through superb communication.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Achieved and exceeded sales targets in line with client growth across all products and services.

Education

GCSEs - Business Studies, IT, History, English Literature

Alexandra High School
Tipton

A-Levels - Business Studies, IT, History English Literature

Alexandra High School
Tipton

Computing BSc (Hons) - Computing

University of Worcester
Worcester, Worcestershire

Skills

  • Excel proficiency
  • Business correspondence
  • Database management
  • Spreadsheet management
  • Microsoft Excel
  • Data entry
  • Diary management
  • Report analysis
  • Excellent communication skills
  • Problem resolution
  • Accurate and detailed
  • Advanced computer skills
  • Detailed minute-keeping

Timeline

Customer Support Agent

DPD Group
09.2024 - Current

Direct Sales Executive

DPD
01.2018 - 06.2021

Sales Supervisor

Sixt
09.2014 - 01.2018

GCSEs - Business Studies, IT, History, English Literature

Alexandra High School

A-Levels - Business Studies, IT, History English Literature

Alexandra High School

Computing BSc (Hons) - Computing

University of Worcester

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