Gurpreet Kaur

• Handled high volumes of customer calls providing solutions related to energy, gas and home services.
• Addressed service related enquiries , including billing issues, technical troubleshooting and complaints resolutions, ensuring exceptional customer satisfaction.
• Proactively promoted sales of home services products, contributing to revenue growth for company.
• Scheduled and coordinated service appointments ensuring seamless customer experience.
• Resolved escalated issues efficiently while maintaining professionalism and fostering customer trust.
• Coordinated with other departments for efficient problem resolution.
• Balanced multiple tasks simultaneously without compromising on quality of service.
• Improved customer satisfaction by addressing and resolving complaints swiftly.
• Delivered exceptional service to increase customer loyalty.
• Managed over 50 customer calls per day and "Increased sales by 10%".

Manage live chat processes, resolving customer queries related to technical issues, marketing and sales.

• Delivered personalize resolution of issues and solutions to clients .
• Promoted Sirius XM products and services to drive sales and customer engagement.
• Maintained high standards of customer service while handling high-pressure situations.
• Responded to customer queries and provided excellent customer service.
• Built lasting relationships with regular customers, fostering brand loyalty.
• Increased sales by 10% and manage 30+ customer chats per day.

ACHIEVEMENTS

• Frequently awarded Best employee of week for exceptional customer satisfaction scores and sales achievement .