Gurpreet Dhami
London
Summary
Personal Profile I am a highly motivated, experienced, and professional person with excellent communication, interpersonal skills, and time management skills. I am a team player with a “hands-on” attitude and a keen eye for detail who is always ready to adapt to changing circumstances whilst meeting tight deadlines . Looking for a challenging role. Where my skills, knowledge, and expertise gained throughout my previous experiences, can be transferred across, and utilized to the best effect for your organisation.
Overview
11
11
years of professional experience
Work history
Student Advisor
Brunel University
London
08.2021 - Current
- Communicating with students/internal & external stakeholders via phone calls, emails, portal inquiries and face to face interactions, advising on university policies
- Complying with Data Protection and the Health and Safety at Work Act by University policies
- First point of contact for all inquiries and to deal with resolving these queries ensuring the student or other enquirer gains the information or service they require
- To assist in Tier 4 immigration procedures and UKVI regulations
- To work closely with specialist student support services, such as the Accommodation team and Student Finance team - supporting casework, signposting and/or referring students to specialist support as appropriate
- To update records accurately, completing relevant administrative processes and ensure appropriate follow up with students and stakeholders
- Proficient in university systems - CRM, SITS, Sateon, and eVision
- Being able to adapt to the implementation of new systems, working alongside the Student Welfare team and Student Engagement
- Being front-faced and answering phone calls promptly under SLA
- Preparing for enrolment of new and past students, ensuring all enrolment tasks are completed in a timely manner
- Assisting Brunel University students and LBIC Students financial queries
- Supporting with graduation inquiries and award certificates
- Liaising with the Student support team to help resolve welfare inquiries
- Advising students if they need additional help with their finances and offering options for a hardship fund, emergency loans, and instalment plans
- Liaising with different departments within the university and directing students to the relevant team, as well as external stakeholders
- Producing relevant documents and letters for students
- Advising students with the abeyance and withdrawal request
Patient Co-ordinator Administrator
HMC Feltham GP
10.2020 - 08.2021
- Communicating with patients at the front desk regarding highly sensitive matters
- Answering telephones, and emails, calling patients for reminders in a timely matter
- Scanning documents to patient records and other administrative duties, deductions, and coding
- Liaising with doctors and nursing and other stakeholders to ensure paperwork is up to date and recorded securely
- Dealing with prescriptions, and being responsible booking Coordinator for COVID vaccinations
- Engaging with patients, follow-up reports / Safeguarding patients
- Completing DBS Checks
Bookings Coordinator/ Service Administrator
HR OWEN- Rolls Royce
London
06.2019 - 07.2020
- Managing multiple spreadsheets to ensure job cards are ready for the next day, and organizing the workshop to make sure targets are met
- Being a point of expertise for the business, as I would be the first contact for any queries and problems that arise
- Update customers on any outstanding recalls, updating computerized and paper-based records
- To assist in producing invoices for payments explaining charges and warranty or goodwill procedures where required
- Dealing with warranty inquiries
- Assisting with making bookings, and informing customers about GDPR Regulations
- Helping with switchboard calls, and directing them to the right person
Service Advisor/ Logistic Administrator
TESLA Head Office
01.2019 - 06.2019
Customer Service Administrator
Jaguar and Land Rover, Marshall
11.2016 - 01.2019
Logistic Administrator
U Shop Tax-Free LTD
02.2016 - 11.2016
Customer Service Supervisor
EASIRENT Car Rental
05.2015 - 01.2016
Brantano Customer Service Supervisor
London
06.2012 - 04.2015
- Awarded Head office achievement for outstanding Customer Service.
Education
Greenford High School (Sixth Form
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Greenford Secondary High School
BA HONS - Marketing Communication Degree
Westminster University
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Ealing and West London College
Skills
- Administrative skills, Interpersonal communication skills, Excellent Communication skills
- Excellent phone manners and ability to deal with inquiries in an efficient, expedient, and customer-focused way
- Informing customers and businesses of the GDPR practices
- Switchboard and front office reception
- Positive, confident, and likable, contributing to establishing professional, long-term relationships with both colleagues and clients
- Efficient problem solver in technical areas, demonstrating strong analytical, reporting, data management, data analysis, and excellent numeracy skills
- Strong interpersonal skills, (Verbal, Listening, Negotiation, Problem solving, Decision making, Assertiveness)
- Administrative Skills - Office experience, diary management, data entry, reception, spreadsheets and setting up and maintaining databases, attention to detail, time management
- Computer skills
- Word, Excel, Databases, and in-house software to a high level
Timeline
Student Advisor
Brunel University
08.2021 - Current
Patient Co-ordinator Administrator
HMC Feltham GP
10.2020 - 08.2021
Bookings Coordinator/ Service Administrator
HR OWEN- Rolls Royce
06.2019 - 07.2020
Service Advisor/ Logistic Administrator
TESLA Head Office
01.2019 - 06.2019
Customer Service Administrator
Jaguar and Land Rover, Marshall
11.2016 - 01.2019
Logistic Administrator
U Shop Tax-Free LTD
02.2016 - 11.2016
Customer Service Supervisor
EASIRENT Car Rental
05.2015 - 01.2016
Brantano Customer Service Supervisor
06.2012 - 04.2015
Greenford High School (Sixth Form
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Greenford Secondary High School
BA HONS - Marketing Communication Degree
Westminster University
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Ealing and West London College
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