Global Growth Architect with 15+ years of IT and Management experience across the UK & India. Leveraged cutting-edge technologies (AI, Cloud, Agile) to craft data-driven B2B & B2C growth strategies, consistently exceeding expectations (35% B2B ROI increase, 20% B2C website traffic growth).
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certificate
Work history
Operations Manager
Exotto
11.2022 - 12.2023
B2B Growth Architect: Increased ROI by 35% with AI marketing (Ruler, Touchpoint) & streamlined operations (20% efficiency, 15% faster execution). Led global digital marketing team, managing daily client meetings.
Targeted CEO Lead Generation: Boosted B2B coaching campaign leads by 30% through LinkedIn Sales Navigator segmentation.
Empowering Tech Stack Expertise: Managed comprehensive marketing & sales tech stack for optimized B2B lead nurturing, content creation, and data-driven strategies.
Team Leadership & Recognition: Coached & led team leaders, achieving performance targets. Honoured as "Achiever of the Month".
Developed, recommended and implemented strategies to improve employee work quality and speed.
Worked constructively with sales team generating new business opportunities and supporting company growth.
Project Manager
Alphavima Technologies Inc
10.2021 - 10.2022
Agile Delivery Expert: Delivered 9+ projects on time & budget using Agile frameworks (Scrum/Kanban). Increased development efficiency by 35% (reduced cycle time).
Quality Champion: Enhanced software quality with automated testing (30% defect reduction). Collaborated with QA teams for multi-level testing.
Data-Driven Leader: Developed data-driven marketing strategies utilizing AI tools for clients. Increased website traffic/leads by 40% and exceeded ROI by 25% with multi-channel campaigns.
Planned staff and resources within business budgets for minimised expenditure.
Managed contract negotiations between clients, seeking mutually beneficial outcomes.
Developed and maintained project timescales, providing contingency planning to support timely completion.
Assistant manager
Sonalika Industries (A Unit of ICML)
01.2015 - 10.2021
Project Delivery Pro: Managed & delivered 17+ projects on time & budget across web (Ruby, Django), mobile (Android/iOS), cloud (AWS, Azure), and APIs. Led a successful high-download mobile app development project (4.5-star rating).
Technical Expertise: Supported SAP operations (PP, MM, QM, Basis, ABAP), managed IT infrastructure, and assisted with system upgrades.
ITSM Efficiency Champion: Reduced IT support tickets by 43% through improved ticketing & resolution workflows.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Lead Software Engineer
Miomni
City of London
07.2011 - 12.2014
Agile Delivery Champion: Led development of Connected TV Apps reaching 1.7M users (Samsung, Panasonic). Developed Smartclip framework (React, Node.js) for 45% faster future app development.
Technical & User Engagement Leader: Delivered engaging apps (Fishing TV) with 57% higher premium user engagement. Utilized a comprehensive tech stack (HTML5, JavaScript, PHP, MySQL) for high-quality, functional apps.
IT Manager
Web Solutions (London) Ltd
City of London
10.2009 - 06.2011
Project Leader: Delivered 25+ PHP-MySQL websites & tools, boosting web traffic by 60% through SEO/SEM. Managed a collaborative IT development team.
Technical & Strategic Leader: Reduced IT costs by 40% while overseeing secure IT infrastructure and formulating IT strategies with senior management.
SAP ABAP Lead
International tractors limited
07.2008 - 09.2009
WMS Optimization Champion: Increased warehouse picking efficiency by 25% through optimized put-away and picking strategies within the WMS.
Delivery & Innovation Leader: Led ABAP team to deliver 5 projects on time & budget, fostering a 20% improvement in code quality.
SAP ABAP & HR Audit (Internship)
International tractors limited
01.2008 - 06.2008
Warehouse Optimization: Implemented Warehouse Management Module (WM) in SAP R/3, reducing inventory discrepancies by 30%. Developed ABAP reports & led web project for warehouse access.
Strong Technical & Communication Skills: Collaborated with ABAP team, troubleshooted issues, and prepared HR audit data for compliance.
Education
Doctor of Philosophy - PhD - Business Administration and Management
Himalayan University
India
01.2016 - 01.2019
Master of Business Administration (MBA) - Business Administration And Management
University of Sunderland
United Kingdom
01.2009 - 01.2010
Master's Degree, BTEC - NQF Level 7 Advanced Professional Diploma in Management Studies
Edexcel
United Kingdom
01.2008 - 01.2009
Master of Computer Applications (MCA) - Computer Applications
Punjab Technical University
India
01.2005 - 01.2008
Bachelor of Science - Computer Applications
Panjab University
India
01.2003 - 01.2005
Skills
Operations Management
Project Management
Team Management
Leadership
Information Technology
Communication
Problem-Solving
Strategic Thinking
Digital Strategy
Digital Marketing
Artificial Intelligence (AI)
Data Mining
Data Analysis
Languages
English
Fluent
Punjabi
Native
Hindi
Native
Accomplishments
Awarded "Achiever of the Month" at Exotto for exceptional performance as Operations Manager.
Secured 3rd Place in the "Net Savvy" Plasma Contest at Lyallpur Khalsa College.
Won 1st Place in the "Web Development" Computer Vision Contest at Apeejay Institute.
Certification
Verified International Academic Qualifications (WES) - Sep 2020 (ensures global recognition of degrees).