Websites
Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Affiliations
Timeline
Availability & Work Authorisation
References
OperationsManager

Gurpreet Singh

Preston,Lancashire

Summary

Global Growth Architect with 15+ years of IT and Management experience across the UK & India. Leveraged cutting-edge technologies (AI, Cloud, Agile) to craft data-driven B2B & B2C growth strategies, consistently exceeding expectations (35% B2B ROI increase, 20% B2C website traffic growth).

Overview

16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certificate

Work history

Operations Manager

Exotto
11.2022 - 12.2023
  • B2B Growth Architect: Increased ROI by 35% with AI marketing (Ruler, Touchpoint) & streamlined operations (20% efficiency, 15% faster execution). Led global digital marketing team, managing daily client meetings.
  • Targeted CEO Lead Generation: Boosted B2B coaching campaign leads by 30% through LinkedIn Sales Navigator segmentation.
  • Empowering Tech Stack Expertise: Managed comprehensive marketing & sales tech stack for optimized B2B lead nurturing, content creation, and data-driven strategies.
  • Team Leadership & Recognition: Coached & led team leaders, achieving performance targets. Honoured as "Achiever of the Month".
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.

Project Manager

Alphavima Technologies Inc
10.2021 - 10.2022
  • Agile Delivery Expert: Delivered 9+ projects on time & budget using Agile frameworks (Scrum/Kanban). Increased development efficiency by 35% (reduced cycle time).
  • Quality Champion: Enhanced software quality with automated testing (30% defect reduction). Collaborated with QA teams for multi-level testing.
  • Data-Driven Leader: Developed data-driven marketing strategies utilizing AI tools for clients. Increased website traffic/leads by 40% and exceeded ROI by 25% with multi-channel campaigns.
  • Planned staff and resources within business budgets for minimised expenditure.
  • Managed contract negotiations between clients, seeking mutually beneficial outcomes.
  • Developed and maintained project timescales, providing contingency planning to support timely completion.

Assistant manager

Sonalika Industries (A Unit of ICML)
01.2015 - 10.2021
  • Project Delivery Pro: Managed & delivered 17+ projects on time & budget across web (Ruby, Django), mobile (Android/iOS), cloud (AWS, Azure), and APIs. Led a successful high-download mobile app development project (4.5-star rating).
  • Technical Expertise: Supported SAP operations (PP, MM, QM, Basis, ABAP), managed IT infrastructure, and assisted with system upgrades.
  • ITSM Efficiency Champion: Reduced IT support tickets by 43% through improved ticketing & resolution workflows.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Lead Software Engineer

Miomni
City of London
07.2011 - 12.2014
  • Agile Delivery Champion: Led development of Connected TV Apps reaching 1.7M users (Samsung, Panasonic). Developed Smartclip framework (React, Node.js) for 45% faster future app development.
  • Technical & User Engagement Leader: Delivered engaging apps (Fishing TV) with 57% higher premium user engagement. Utilized a comprehensive tech stack (HTML5, JavaScript, PHP, MySQL) for high-quality, functional apps.

IT Manager

Web Solutions (London) Ltd
City of London
10.2009 - 06.2011
  • Project Leader: Delivered 25+ PHP-MySQL websites & tools, boosting web traffic by 60% through SEO/SEM. Managed a collaborative IT development team.
  • Technical & Strategic Leader: Reduced IT costs by 40% while overseeing secure IT infrastructure and formulating IT strategies with senior management.

SAP ABAP Lead

International tractors limited
07.2008 - 09.2009
  • WMS Optimization Champion: Increased warehouse picking efficiency by 25% through optimized put-away and picking strategies within the WMS.
  • Delivery & Innovation Leader: Led ABAP team to deliver 5 projects on time & budget, fostering a 20% improvement in code quality.

SAP ABAP & HR Audit (Internship)

International tractors limited
01.2008 - 06.2008
  • Warehouse Optimization: Implemented Warehouse Management Module (WM) in SAP R/3, reducing inventory discrepancies by 30%. Developed ABAP reports & led web project for warehouse access.
  • Strong Technical & Communication Skills: Collaborated with ABAP team, troubleshooted issues, and prepared HR audit data for compliance.

Education

Doctor of Philosophy - PhD - Business Administration and Management

Himalayan University
India
01.2016 - 01.2019

Master of Business Administration (MBA) - Business Administration And Management

University of Sunderland
United Kingdom
01.2009 - 01.2010

Master's Degree, BTEC - NQF Level 7 Advanced Professional Diploma in Management Studies

Edexcel
United Kingdom
01.2008 - 01.2009

Master of Computer Applications (MCA) - Computer Applications

Punjab Technical University
India
01.2005 - 01.2008

Bachelor of Science - Computer Applications

Panjab University
India
01.2003 - 01.2005

Skills

  • Operations Management
  • Project Management
  • Team Management
  • Leadership
  • Information Technology
  • Communication
  • Problem-Solving
  • Strategic Thinking
  • Digital Strategy
  • Digital Marketing
  • Artificial Intelligence (AI)
  • Data Mining
  • Data Analysis

Languages

English
Fluent
Punjabi
Native
Hindi
Native

Accomplishments

  • Awarded "Achiever of the Month" at Exotto for exceptional performance as Operations Manager.
  • Secured 3rd Place in the "Net Savvy" Plasma Contest at Lyallpur Khalsa College.
  • Won 1st Place in the "Web Development" Computer Vision Contest at Apeejay Institute.

Certification

  • Verified International Academic Qualifications (WES) - Sep 2020 (ensures global recognition of degrees).
  • Oracle9i OCP DBA Certified (Aptech) - Strengthens IT & Database Administration expertise.
  • SEO Qualified (ChriSEO, UK) - Enhances ability to optimize online visibility.

Affiliations

  • Lifelong learner: Committed to continuous learning through online courses and industry publications.
  • Team player: Enjoy collaborating with colleagues and participating in professional development workshops.
  • Passionate about technology: Continuously explore emerging technologies and their applications.

Timeline

Operations Manager

Exotto
11.2022 - 12.2023

Project Manager

Alphavima Technologies Inc
10.2021 - 10.2022

Doctor of Philosophy - PhD - Business Administration and Management

Himalayan University
01.2016 - 01.2019

Assistant manager

Sonalika Industries (A Unit of ICML)
01.2015 - 10.2021

Lead Software Engineer

Miomni
07.2011 - 12.2014

IT Manager

Web Solutions (London) Ltd
10.2009 - 06.2011

Master of Business Administration (MBA) - Business Administration And Management

University of Sunderland
01.2009 - 01.2010

SAP ABAP Lead

International tractors limited
07.2008 - 09.2009

SAP ABAP & HR Audit (Internship)

International tractors limited
01.2008 - 06.2008

Master's Degree, BTEC - NQF Level 7 Advanced Professional Diploma in Management Studies

Edexcel
01.2008 - 01.2009

Master of Computer Applications (MCA) - Computer Applications

Punjab Technical University
01.2005 - 01.2008

Bachelor of Science - Computer Applications

Panjab University
01.2003 - 01.2005

Availability & Work Authorisation

  • Available Immediately
  • Authorised to Work without any restrictions

References

References available upon request.
Gurpreet Singh