Amritpal Kaur
Leeds
Summary
A skilled professional with expertise in presentation proficiency and e-learning platforms, demonstrating a strong foundation in higher education knowledge and teaching innovation. Adept at remote user assistance, systems backup and recovery, and maintaining a customer-centric approach. Possesses comprehensive knowledge of operating systems, aiming to leverage these skills to enhance educational technology solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Technical Support Executive
Airtel India
Mohali
04.2021 - 07.2022
- Conducted thorough troubleshooting to identify potential software issues.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Contributed significantly to team projects by sharing insights and expertise in the tech support domain.
- Partnered closely with other IT teams to streamline processes and resolve complex problems more effectively.
Assistant lecturer at a College
Pannu Polytechnical College
Amritsar
03.2012 - 07.2019
- Executed hands-on workshops, increased participant engagement.
- Developed personalised training modules to meet individual learning needs.
- Prepared detailed reports on each student's progress, contributing towards a more targeted approach in teaching.
- Coordinated certification exams for successful completion of course by students.
- Facilitated interactive discussions on the latest industry trends to keep students up-to-date.
- Achieved 100% student pass rate with structured lesson planning and consistent assessment method.
Education
Bachelor of Technology - Electronics and Communication Engineering
Punjabi University Patiala
India 06.2006 - 07.2010
MSc - Electronics and Automation Engineering
University of Huddersfield
Huddersfield 01.2023 - 03.2024
Skills
- Presentation proficiency
- Knowledge of e-learning platforms
- Higher education knowledge
- Teaching innovation
- Remote user assistance
- Systems backup and recovery
- Customer-centric approach
- Knowledge of operating systems
Affiliations
- Reading and Meditaion
- Teaching
Accomplishments
6 months of Training in Wire and Wireless Networking at Punjab Communication Limited, Mohali
Timeline
MSc - Electronics and Automation Engineering
University of Huddersfield
01.2023 - 03.2024
Technical Support Executive
Airtel India
04.2021 - 07.2022
Assistant lecturer at a College
Pannu Polytechnical College
03.2012 - 07.2019
Bachelor of Technology - Electronics and Communication Engineering
Punjabi University Patiala
06.2006 - 07.2010